- 3506 Laguna Shores Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ____________________________, I am pleased to send in my formal application to become part of your team. Attached in my resum for your review and consideration.

What I offer is my extensive 25-year experience providing high-performance customer service, sales, and business operations support in the retail, hospitality, collection, transport, staffing, and home cleaning industries. I am currently with The Reserves Network, a Temporary Staffing Agency based in Hillsboro, OH as a Staffing Assistant. Prior to this, I was with Domino s Pizza in Greenfield providing customer service in processing and fulfilling orders as an Insider / Driver, following my tenure at Lakewood Village Resort in Hillsboro as a Collection Manager. For more details, please take a moment to go through my resum .

In leveraging my customer service competencies, regardless of industry, I also bring to the table my personal work ethics that include a passion for achieving business objectives through sustainable people-centric and results-driven work excellence. Along the way, I also offer my interpersonal communication skills that help build relationships with the people I work with, including senior management, stakeholders, and industry professionals, that create a harmonious and collaborative work environment so critical in achieving shared objectives and commitments.

I am confident that my experience and work ethics offer the right mix of qualifications that define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

CATRECE BUCKMASTER

Attachment: Resum

- 3506 Laguna Shores Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Collections Management ▪ Office Administration

Qualifications Profile

    Self-assured and results-driven management professional with more than 25 years providing high-performance customer services, sales support, and business operations support in the retail, hospitality, collection, transport, staffing, and home cleaning industries.

-    Strong passion for delivering outstanding customer service often going above service quality standards.

-    Consistently delivered excellent debt recovery rates that prevented write-offs through negotiated settlements.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that forge teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

Business Operations Management

    Process/Workflow Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance

Administration

    Personnel Administration

    Manpower Sourcing & Recruitment

    Performance Appraisal

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory Management

    Records & Document Management

Technical

    Office Tools: MS Office

    Internet: Email/Webmail, Web Research, & Social Networking

Professional Experience

    Provided administrative and staff assistance covering various office and line functions such as clearing daily counters of online applicants, verifying employment validity, addressing phone calls, scheduling interviews, conducting applicant interviews, new hire orientations, background checks and drug screenings, and grading all applicant tests.

    Set up Direct deposit/Pay-card information, and checked Accounts Payable for pending loss on Drug Screening and background checks.

    Provided customer service in taking orders courteously and professionally, and in delivering pizza orders to customers within service equality standards, and assisting front-office staff in ensuring customer service efficiencies.

    Located and notified delinquent account holders, reminding them of their due payments, setting up repayment agreements and loan modifications by phone and email, using proprietary account tracking software and database systems of the collections department.

    Consistently achieved excellent recovery rates that prevented potential write-offs through negotiated settlements and enforcement of scheduled collection efforts, working with legal counsel in addressing bankruptcy filings.

    Requisitioned and maintained inventory of materials and supplies for the entire office staff.

    Generated master bills of lading and certificates of origin for exporting international PTA shipments, editing packing lists, commercial invoices, and created bank drafts in excess of $1M per day within deadlines.

    Provided customer service, problem resolution and delivery scheduling. HR assistance in payroll and all payroll records. Moderate dispatching of drivers.

    Provided strategic business directions in building, managing, and growing a construction and commercial cleanup company, overseeing daily operations, maintenance of all invoices, accounts payable and receivables, coordination of work schedules, 3^rd party contract negotiation, and HR management.

Education

    Computer Technology, SAVANNAH TECHNICAL COLLEGE Savannah, GA

Professional Training/Certification

    FACT Act Training on ID Theft