Yyyyyy x. yyyyyy

Xxxxxx, CA xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

On Your Side Customer Service-Centric Leader who offers proven knowledge of insurance theory and practices, contracts, and applications, and makes sound decisions to reflect positively on claims initiatives in alignment with a company s vision, value, and goals. Top Performer who exhibits solutions-centric critical thinking for insightful, change-driven results, and who functions as a personal lines property claims specialist skilled in evaluating, negotiating, and resolving large loss claims. Ambitious Self-Starter who rises above challenges to objectively investigate claims and achieve mutually beneficial conclusions, including quickly adapting to evolving scenarios, as well as independently resolving in-depth issues. Excellent Communicator who excels in deadline-driven autonomous and / or collaborative environments, and who leads peers by example and with ethics and integrity.

Career Highlights Include:

  Demonstrating experience using Xactimate 28 at an Expert Level.

  Delivering a presentation on efficiency at the 2014 All Associates Meeting.

  Leveraging capacity to work with peers of diverse cultural and ethnic backgrounds.

  Serving in a lead taskforce role focused on evaluating trends on smoke and ash claims.

  Achieving recognition as an Outstanding Partner by the Special Investigation Unit in 2014.

  Enhancing the customer experience via proven communication and interpersonal relations skills.

  Establishing clear expectations, monitoring performance, and adhering to key policies and procedures.

Property Claims

Capitalized on the opportunity to lead forward-thinking property claims adjusting via knowledge of comprehensive insurance claims and processes following a loss, including investigating and determining cause of loss, specifying damages, photographing damages, and writing estimates. Collaborated with third-party providers to optimize the claims experience for member while proactively anticipating internal / external needs. Built and sustained productivity by training, mentoring, and coaching trainees and peers on best claims and estimating practices. Handled suspect claims in accordance and compliance with Department of Insurance regulations.

Casualty Claims

Utilized broad scope of industry knowledge toward efficiently handling claims in auto and property insurance, including leading complete investigations of loss to determine liability, exposures, and resolution. Collaborated with Special Investigation Unit, National Insurance Crime Bureau, and Xxxxxx & San Bernardino County District Attorney s office. Led targeted decision-making among a top-performing team of 8 Field Adjusters tasked with investigating liability, evaluating damages, and resolving losses. Cross-trained staff to serve in other business lines for advancement opportunities. Resolved losses during settlement conferences, mediations, arbitrations, and trials.

Job Title Western Claims Zone

Property Claims Adjuster III (2005 2010) ￨ Casualty Liability Adjuster IV (2004 2010)

Casualty Claims Manager (2001 2004) ￨ Casualty Adjuster (1998 2001) ￨ Claims Supervisor (1996 1998)

Undergraduate Business Management & Administration Studies

Claims Outcome Advisor

Xactimate 28 Level 3 Certified

IICRC Certified for Water Damage Mitigation (Former)

AINS Property & Liability Insurance Principles 21, 22, 23 & 25

Volunteer ￨ Treasurer (Since 2013), King High School Football Boosters Club

Volunteer ￨ Executive Board Member ￨ Purchasing Agent (Since 2012), Orangecrest JAAF