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Yyyyyy x. yyyyyy

8934 Heron Nest Dr.-Houston, TX 77064




Sales and Management


Areas/Districts/Regions ~ Business Development ~ Client Relations ~ Operations




Proficiently steer operations ranging from sales, marketing, customer service, human resources, and payroll through inventory control, procurement, warehousing, administrative, corporate/management reporting, and P&L, with track record of success in maximizing sales and profits, facilitating performance turnarounds and launching lucrative new locations ~ Expertly define, develop and implement strategies to capture new business, develop existing clients, expand revenue streams, and boost competitive market leveraging ~ Effectively evaluate performance to determine and implement enhanced processes, procedures and policies vital to improving bottom-line results across all areas of operation ~ Dynamic communication, presentation, negotiation, and relationship building skills ~ Successfully hire, train, direct, and motivate top-performing management/support teams, with consistent focus on providing superior customer service ~ Proficient in MS Office Suite


Key Achievements


  Consistently earning Exceeds all Expectations annual performance reviews; 2013-present

  Appointed to travel North America opening new locations for LS Travel Retail N.A.; current

  Named acting Regional Director for past 2 years; next in line for Regional Director position

  Increased Relay annual sales from $1.4M to $2.2M; 2014-2015

  Grew iStore year-over-year sales from $1.1M to $2.1M; 2013-2014

  Invited to participate in prestigious Management Program; LS Travel Retail N.A.

  Selected in recognition of success to spearhead turnarounds of under-performing stores; consistently generated strong results in boosting both sales and rankings across 4 locations; 2009-2013

  Promoted to manage largest store in a 144-store, 2-state region, with $3.4M in annual revenue

  Appointed Metro Trainer Store Manager (MTSM) in charge of driving all new management trainings across district; additionally contributed talents toward serving as Acting District Manager

  Led store from ranking of #3,800 to #1,800 or better out of 4,400 company-wide stores; 2011-2013

  Steered store to achieve 98th percentile/Top 100 ranking in product reservations as well as memberships; 2011-2013

  As turnaround specialist, took store to #1 in district in both new memberships and reservations

  Launched membership card market and rapidly achieved #1 regional ranking across 144 stores


Career Track


Area Manager/General Manager, LS Travel Retail N.A. 2013-Present

  Recruited to manage electronics store (iStore) and quickly progressed to assume additional responsibility for travel essentials location (Relay) along with area warehouse

  Successfully monitor and analyze overall area performance to define, develop and implement policies, procedures and processes for boosting bottom line results across sales, customer service, procurement, supply chain management, warehousing, general operations, and P&L

  In concurrent role of Acting Regional Director for past 2 years as required in support of Regional Director staffing needs, oversee 2-state region with 8 distinct platforms across multiple cities as well as prepare regional sales/performance reports for submission to Vice President

  Effectively hire, train and manage staff of 26 managers and associates; includes evaluating team performance and implementing corrective actions along with controlling payroll costs

  Strategically and cost-effectively manage purchasing to maintain optimal levels based on real-time and projected needs



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Timothy m. Gough Page 2 of 2


Manager/District Trainer, Gamestop 2009-2013

  Managed highest-volume store in TX and LA region, with accountability for $3.4M in annual production and 24 management and associate staff; additionally served as management trainer for entire district, with responsibility for steering 1-month in-store training programs

  Expertly developed and implemented targeted action plans to generate new business, develop existing clients and boost customer satisfaction; personally handled escalated issues

  Effectively hired, trained and directed team members as well as evaluated performance and implemented employee retention initiatives; included strategic weekly scheduling and payroll budget control focused on maximizing use of resources, containing costs and boosting profits while ensuring efficient operations and quality customer servicing

  Proficiently conducted weekly inventories and administer loss prevention systems


Customer Service Representative/Driver, Regional Transport Express (DHL) 2008-2009

  Provided world-class service in interfacing with customers and transporting/delivering packages


Security Guard-Seasonal, Sam Houston Race Park 2007-2008

Corrections Officer, Harris County Sheriff s Department 2003-2007

  Demonstrated high level of professional integrity along with dynamic interpersonal relation skills in facilitating safety of people and property/assets as well as enforcing laws/guidelines




Police Academy Graduate, University of Houston Downtown; 2007

Valedictorian Graduated 1st in Class

Earned State of Texas Commission on Law Enforcement Standards License


Undergrad Studies, Texas Tech University, Lubbock, TX; 2001-2002


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