- 24 Century Way Ÿ Hamilton, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(Human Resources Department

Name of the Company
Street Address
City, State, Zip Code)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 30 years providing 30 years of progressive experience providing high-performance sales, customer service, and business operations management in the automobile dealership and after-market maintenance sectors. I am currently a Service Writer with Allen s Automotive following a tenure at Pullens Garage in the same capacity. Prior to this, I was with Coleman Auto Group as a Sales Manager after serving Pankes Golf Carts as a Sales, Dispatcher, and Parts/Service Manager. For more details, please take a moment to go through my resum .

In all my professional engagements in managing automotive dealerships, I have proven not just my managerial and administrative competencies, but also my personal strengths that include a passion for achieving business objectives through sustainable people-centric and results-driven leadership excellence. In addition, I bring to the table my social and interpersonal communication skills that help build relationships with the people I work with, including clients, stakeholders, and industry professionals that help promote repeat business, create a solid market-driven reputation in markets served, and foster a harmonious collaborative work environment in achieving shared commitments.

I am confident that my extensive experience and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through any of my contact points indicated in the heading. Thank you for your time, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 24 Century Way Ÿ Hamilton, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Manager (Customer Service ▪ Automotive ▪ Industrial Equipment Sales)

Qualifications Profile

    Self-assured, dynamic, and results-driven management professional with more than 30 years of progressive experience providing high-performance sales, customer service, and business operations management in the automobile dealership and after-market maintenance sectors.

-    Proven dedication in delivering outstanding customer service that drive sales revenues, build customer loyalties, and enable the business to grow in highly competitive markets.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

Sales Management

    Marketing & Sales (Trad. & Online)

    B2B/B2C Sales Management

    Account Management

    Customer Service Management

    Event/Promotions Management

Business Operations Management

    Sales & Operations Planning

    Business Development

    Auto Dealership Operations Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Relationship Management (Customers, & Suppliers)

    Profitability Management

Administration

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Professional Experience

Allen s Automotive Service Writer 2014 Present

    Provide outstanding customer service, welcoming customers, writing repair orders accurate, creating job estimates covering labor and parts, dispatching repair tasks to service technicians, and selling either new or used cars.

    Multitasked in 3 daily positions in driving used car sales, financing and paper work for sold cars.

    Assisted salesmen in prospecting leads, product presentations, negotiating with customers, securing financing options to meet customer needs, and closing the deal.

    Collaborated with the service manager in processing customer repair orders, promoting after-market automotive products and services, and worked with technicians with repair of cars.

    Supervised maintenance and delivery of a fleet of 150 golf cars rented daily to clubs and events throughout Xxxxxx, supervising staff in proper fleet repair and maintenance, pickup and delivery of client and rental fleet cars.

    Oversaw sales operations of pre-owned cars and customization of cars for sale.

    Provided strategic and tactical directions to a team of front and back office professionals in transforming an automotive repair business generating $100K in annual sales into an independent used car dealership with over $4M in annual sales.

    Oversaw customer service performed by the service department in accordance with service quality standards.

    Controlled $1M floor plan account for purchasing of used car inventory, securing auto loans, maintaining an Internet marketing program that opened up new distribution/sales channel for incremental sales growth.

    Managed employee relations, payroll and healthcare/benefits administration, and staff recruitment & development.

    Moved up the corporate ranks from ASE technician to Used Car Manager, increasing car sales from 30 to 80 units per month while managing a $40K monthly advertising budget that enable the business to grow its market share.

Education & Credentials

    MERCER COUNTY COLLEGE Ÿ Naperville, IL (2010)

Professional Training & Certifications

    Various company-sponsored industry seminars throughout management career.