• Results-driven Systems Engineer with 15+ years of experience providing technical support and selling IT solutions.
• Expertise in planning and managing projects to ensure on-time, on-budget delivery.
• Demonstrated ability to simplify complex technical concepts.
• Experienced in revamping existing processes to significantly increase efficiency.

Roth Capital Partners 2013-Present

Systems Engineer

• Leverage excellent technical knowledge to perform various tasks, including database creation.
• Streamline process improvement initiatives to significantly increase efficiency across inventory management and reporting operations.
• Maintain open lines of communication between clients and vendors; utilize strong interpersonal skills to simplify complex technical concepts.
• Recognized for development of a highly effective reporting / documenting system.

Melissa Data 2002-2012

Data Sales (2009-2012)

• Strategically identified customer needs and made knowledge based product recommendations to ensure fulfillment.
• Implemented innovative sales tactics; generated $300k in annual revenue.

Software Sales (2007-2009)

• Received merit based promotion due to strong sales and leadership skills.
• Successfully generated $500k+ in annual revenue while maintaining a 96% customer renewal rate.

Software Technical Support (2002-2007)

• Demonstrated top notch leadership and interpersonal abilities throughout daily interactions with customers and team members.
• Conducted in-depth training to boost overall team performance.

Marconi Corporation 1998-2001

Help Desk Supervisor

• Utilized excellent leadership skills to oversee daily activities of 20+ Help Desk Analysts within a call center servicing 1,000+ end users.
• Used strong technical knowledge to deliver first level mainframe and desktop support.

Diploma in Information Technology, Stanbridge University, Irvine, CA; 2014

Associate Degree in General Studies, Saddleback College, Mission Viejo, CA; 2010