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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Results-driven Systems Engineer with 15+ years of experience providing technical support and selling IT solutions.
  • Expertise in planning and managing projects to ensure on-time, on-budget delivery.
  • Demonstrated ability to simplify complex technical concepts.
  • Experienced in revamping existing processes to significantly increase efficiency.


Technical Proficiencies


   Cisco Routers & Switches

   AD & Server Administration


   NetApp Storage

   Exchange 2010 / EOP


   VMWare Virtualization

   Security / Compliance


Professional Synopsis


Roth Capital Partners 2013-Present

Systems Engineer

  • Leverage excellent technical knowledge to perform various tasks, including database creation.
  • Streamline process improvement initiatives to significantly increase efficiency across inventory management and reporting operations.
  • Maintain open lines of communication between clients and vendors; utilize strong interpersonal skills to simplify complex technical concepts.
  • Recognized for development of a highly effective reporting / documenting system.


Melissa Data 2002-2012

Data Sales (2009-2012)

  • Strategically identified customer needs and made knowledge based product recommendations to ensure fulfillment.
  • Implemented innovative sales tactics; generated $300k in annual revenue.

Software Sales (2007-2009)

  • Received merit based promotion due to strong sales and leadership skills.
  • Successfully generated $500k+ in annual revenue while maintaining a 96% customer renewal rate.

Software Technical Support (2002-2007)

  • Demonstrated top notch leadership and interpersonal abilities throughout daily interactions with customers and team members.
  • Conducted in-depth training to boost overall team performance.


Marconi Corporation 1998-2001

Help Desk Supervisor

  • Utilized excellent leadership skills to oversee daily activities of 20+ Help Desk Analysts within a call center servicing 1,000+ end users.
  • Used strong technical knowledge to deliver first level mainframe and desktop support.


Education & Professional Development


Diploma in Information Technology, Stanbridge University, Irvine, CA; 2014

Associate Degree in General Studies, Saddleback College, Mission Viejo, CA; 2010


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