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- Results-driven Systems Engineer with 15+ years of experience providing technical support and selling IT solutions.
- Expertise in planning and managing projects to ensure on-time, on-budget delivery.
- Demonstrated ability to simplify complex technical concepts.
- Experienced in revamping existing processes to significantly increase efficiency.
Cisco Routers & Switches
AD & Server Administration
Exchange 2010 / EOP
Security / Compliance
Roth Capital Partners 2013-Present
- Leverage excellent technical knowledge to perform various tasks, including database creation.
- Streamline process improvement initiatives to significantly increase efficiency across inventory management and reporting operations.
- Maintain open lines of communication between clients and vendors; utilize strong interpersonal skills to simplify complex technical concepts.
- Recognized for development of a highly effective reporting / documenting system.
Melissa Data 2002-2012
Data Sales (2009-2012)
- Strategically identified customer needs and made knowledge based product recommendations to ensure fulfillment.
- Implemented innovative sales tactics; generated $300k in annual revenue.
Software Sales (2007-2009)
- Received merit based promotion due to strong sales and leadership skills.
- Successfully generated $500k+ in annual revenue while maintaining a 96% customer renewal rate.
Software Technical Support (2002-2007)
- Demonstrated top notch leadership and interpersonal abilities throughout daily interactions with customers and team members.
- Conducted in-depth training to boost overall team performance.
Marconi Corporation 1998-2001
Help Desk Supervisor
- Utilized excellent leadership skills to oversee daily activities of 20+ Help Desk Analysts within a call center servicing 1,000+ end users.
- Used strong technical knowledge to deliver first level mainframe and desktop support.
Diploma in Information Technology, Stanbridge University, Irvine, CA; 2014
Associate Degree in General Studies, Saddleback College, Mission Viejo, CA; 2010
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