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Dedicated and Accomplished Strategic Leader with 9+ years of experience and a proven ability to lead others and implement innovative strategies within a variety of industries. Experienced in leading cross-functional teams, managing key client accounts, handling public relations functions, and proofreading marketing documentation. Highly adept in increasing organizational productivity in addition to maintaining strong communication with co-workers, clients, and members of executive management.

Proficient in: Microsoft Office Suite, Adobe Illustrator, Salesforce, BaseCamp, Producteev, E-Marketing (Robly, Act-on), Sugar CRM, and Big Commerce Management

  Direct day to day strategic operations within a fast-paced environment with a focus on increasing productivity and operational revenue

  Play a lead role in the management of client accounts, oversee human resource functions such as payroll and recruiting, and oversee inventory management logistics

  Utilize superior communication skills to maintain positive relationships with 35 key client accounts in addition to designing training documentation and implementing standard operating procedures

  Create innovate e-marketing campaigns utilizing several technical tools, develop weekly employee schedules, and track client accounts using Salesforce

Cintas September 2012-Fbruary 2014

  Facilitated the management of a key fire account which covered over 2,200 locations and required significant interpersonal and analytical abilities

  Designed and implemented innovative account management strategies, generated monthly progress reports for executive management, and diffused escalated account issues

  Managed the development of pricing documentation, processed complex insurance/damage claims, scheduled monthly inspections, and handled emergency situations as needed

  Directed daily case management functions which included generated fire deficiency repair quotes for fire accounts and assisting customers with account related inquiries

  Obtained detailed account metrics which were used to generate weekly reports, communicated with National Sales Representatives, and assisted customers with technical inquires

  Successfully managed an average of #225,000 in quotes/repairs weekly in addition to being recognized as a strategic leader within the organization

Yyyyyy x. yyyyyy

Educational Outfitters September 2007-September 2012

  Handled both sales and operations logistics within the organization which included maintaining relationships with both clients and educational representatives

  Maintained existing client accounts and identified potential new clients, updated information on the organization s website, and managed store inventory

  Worked closely with the graphic design team in the development of digitized logos, oversaw hiring functions for the embroidery department, and proofread public relations documents