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Yyyyyy x. yyyyyy
4306 Cobalt Cross St. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Administrative Professional
Customer Service | Relationship Building | Process Improvement | Problem Solving | Attention to Detail | Time Management
Research & Development | Scheduling & Travel Coordination | Communication | Training & Instruction | Staff Relations
Data Gathering | Analysis | Organization | Project Management | Documentation & Reports | Office Equipment | MS Office
Dynamic, loyal and highly experienced professional with more than 13 years of background in working in the areas of administration, project management, instruction and training. Skilled in effectively conveying program goals, status updates, concerns and correlating solutions to clients, directors and senior-level stakeholders. Flexible in adapting to organizational or procedural changes in order to achieve or surpass organizational objectives. Adept at managing complex projects from conception to completion. Analytical thinker, capable of thriving in fast-paced settings under pressure to adhere to set deadlines. Now in pursuit of an opportunity that calls on administrative acumen and allows for professional growth.
Professional Synopsis
Consultant to Veriforce, LLC 2012-2017
Product Specialist Consultant (2017)
Documented workflows, completed gap analyses and offer product suggestion improvements
Aided Product Managers in leading market analyses; researched and assessed functionality as part of those processes
Translated business requirements into engineering ones to ensure comprehension of product vision
Compliance Audit Manager (2012-2017)
Directed operations for the Evaluator (Operator Qualification) and DOT Drug & Alcohol Auditing Programs to drive compliance with DOT PHMSA regulatory requirements and procedures
Spearheaded all auditing programs including Evaluator (Operator Qualification), DOT Drug & Alcohol, and ISO 27001, as well as ISMS Internal Audits to comply with regulatory requirements and standards
Finalized yearly objectives for audit programs and supervised a team of Auditors to complete the requisite number of audits each year; reviewed final reports in detail and approved audit outcomes
Addressed escalated client concerns with timeliness and attention to detail; aimed to communicate audit progress and overarching goals internally and to clients as well
Worked with the Product Management team on research, process documentation and analysis as part of auditing product and service processes
Played a key role in hiring and training new Compliance Auditors
Communicated comprehensive business requirements to the Engineering Team for new project software
Handled departmental finance processes, including expense reporting and invoice issuance/processing
Coordinated meetings, appointments and travel to prevent instances of overlap
Opened, sorted, and distributed incoming mail to confirm delivery to the correct recipients
Delivered first-class customer service when greeting individuals in person and answering phones
Created PowerPoint presentations for meetings or conferences as directed
Course Instructor and Training Developer (Year-Year)
Instructed the following courses to aid clients in adhering to DOT regulatory requirements
o Evaluator Course authorized Evaluators to qualify individuals on covered tasks
o DATIA Designated Employer Representative (DER) Course educated and certified company DERs to operate and maintain company D&A Programs per applicable regulations
o Administrator Course schooled OQ Administrators in effectively managing employees/qualifications and other administrative responsibilities
Developed OSHA Safety online training as well
Yyyyyy x. yyyyyy
Continued
USMC Range Training Facility 2010 2012
Senior Fire Desk Operator (Range Control)
Guided and managed more than 30 training areas
At all times, enforced the range schedule, checked out training areas, verified the type of training to be conducted as well as the ammunition types and weapons utilized
Guaranteed the safety of individuals during live fire training by coordinating conflicting ranges, determining range personnel location, clearing water ways and leading emergency evacuations for medical or weather reasons
Made certain all activities conducted within the MCBH Range Training facilities adhered to regulatory requirements
Served as the Range Safety Officer (RSO) for marksmanship courses on live-fire ranges
Guided and trained all new hire Range Control staff members
Flatter & Associates 2007 2010
Operations and Project Support
Skillfully recruited and hired staff using proven effective techniques customer service expertise
Led administrative functions including final proposal reviews and submitting requirements to various branches under the Department of Defense (DoD)
Served in a DoD TSA HAZMAT Analyst/Auditor role
o Led onsite field audits to issue TWIC cards and ensure compliance with Department of Transportation (DOT) requirements
o Called on DOT requirements to help develop an auditor checklist
o Drafted and reviewed all Site Visit Reports prior to client dispensation
o Proved vital in developing holistic project schedules that included site visits and client briefings
Worked in a US Army Garrison Hawaii (USAG HI) Project Support role to coordinate briefings on behalf of two employees that were conducting research for special salary rate establishment in both HI and AK
Earlier Roles
Business Development Coordinator, QinetiQ Inc., 2006-2007
Sales/Marketing Coordinator, Wyndham Palm Springs Hotel, 2005
Flight Attendant, SkyWest Airlines, 2004
Education
Bachelor of Arts, Public Relations, University of North Xxxxxx, Denton
Professional Credentials
Certified, Designated Employer Representative (DER) DATIA
Certified, Designated Employer Representative (DER) Instructor DATIA
Certified, ISO 27001 ISMS Internal Auditor, Mireaux Management Solutions
Community Service
Volunteer, KSBJ Radio Station-Events and Prayer Line
Volunteer, Second Baptist Church-Visitor Greeting, Passion Week
Volunteer, Inspiration Ranch- Horseback Trail Maintenance
Yyyyyy x. yyyyyy
4306 Cobalt Cross St. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
March 19, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:
I bring to any role years of diverse, progressive leadership experience. It is my hope to leverage that background in a fast-moving administrative setting that calls for a quick-thinking self-starter.
As a professional, I ve worked in roles of progressive responsibility. I now hope to re-enter the workforce on a full-time basis and tackle an opportunity that will allow for use of my clerical acumen.
My experiences thus far have benefitted me greatly and all of them served as excellent learning experiences. These opportunities sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect with clients and stakeholders at all levels.
Over the course of my career, I have grown and expanded my levels of expertise in Operations Coordination, Scheduling, Documentation, Planning, Time Management and Organization, as well as additional practical areas.
Independent of my practical background, I ve also earned a B.A. in Public Relations and have numerous certifications to my name. I am always ready and willing to engage in new professional development opportunities.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
Enc. Resume
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