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Jessica Watson

- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ( (xxx-xxx-xxxx *






Dear Hiring Manager,




        In response to a job vacancy posting for the position of ________________, I am taking this opportunity to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my baccalaureate degree in Economics with a minor in Business Administration, and backed by more the than 7 years providing high-performance customer service, loan administration, credit management, and operations support in the financial services, insurance, healthcare and hospitality sectors. I am currently with Directors Mortgage as a Processor after serving as Production Coordinator. Prior to this, I was with American Family Insurance as an Administrative Assistant. For more details, please take a moment to go through my resum .


In leveraging my administrative and management competencies in both front- and back-office operations, I also bring to the table my personal strengths that include a passion for meeting business objectives through customer-focused and result-driven work excellence. In addition, I offer my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in fostering a collaborative work environment in achieving shared commitments.


I have all the confidence that my education, experience, and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum





Jessica Watson

- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ( (xxx-xxx-xxxx *


Customer Service Management

Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 7 years providing high-performance customer service, loan administration, credit management, and operations support in the financial services, insurance, healthcare and hospitality sectors.

-    Strong passion for delivering outstanding customer service when interacting with clients across diverse industries.

-    Exhibited strong dedication to process efficiencies in processing loan application, getting recognized as #1 loan processer at Directors Mortgage.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Excellent people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Strategic Planning Support

    Customer Service Management

    Loans/Mortgage Application Processing

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Process/Workflow Improvement

    Credit Management

    Financial Risk Assessment

    Records & Document Management

    Inter-office Coordination

    Staff Supervision & training

    Loan Portfolio Management

    Office & Staff Administration


    Productivity Tools: MS Office (Word, Excel, PowerPoint & Publisher)


Professional Experience


Directors Mortgage Bellevue, WA

Processor Apr 2015 Present

    Process residential loans from initial application to close, prioritizing tasks to meet deadlines, verifying validity and compliance of all supporting documentation to ensure loan approvals, and communicated with clients on the status of their loan applications, recommending alternative solutions in case of application disapproval.

    Interacted with underwriters, funders, and loan officers in processing loans and ensuring prompt application closure.

    Leveraged extensive operational knowledge of all documentation required in loan application that ensured compliance and expeditious processing.

    Develop and execute training schedules for production coordinators and new hires.

Production Coordinator Jan 2013 Apr 2015

    Managed a pipeline of 30 or more loans at any given time, interacting with clients, real estate agents, escrow officers, financial advisors, and team members to coordinate loan processing requirements for expedited approvals.

    Verify loan application for accuracy and completeness, compiling and organizing all documentation needed to close and submitted all documentation to the processor.

    Conducted orientation training to new hires, and continuing education programs to production coordinators and administrative officers.


American Family Insurance Madison, Wi

Administrative Assistant May Dec 2012

    Managed all administrative matters compiling documents, planning meetings, screening calls, managing calendars, and handling sensitive business issues and confidential documents with the highest integrity .

    Interacted with all levels of the organization professionally and with the upmost confidentiality in achieving division objectives and commitments. Served as Patient Coordinator at Woodinville Primary Care.


Woodinville Primary Care Woodinville, WA

Patient Coordinator Feb May 2012

Jimmy John's Champaign, IL

Person-in-Charge (College Job) Oct 2009 Dec 2011


Education & Credentials



B.S. in Economics, Minor in Business Administration


    Recognized as #1 Processor at Director s Mortgage for outstanding customer service and producing the highest loan application approvals



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