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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx



Job Title:



Job Announcement Number:



Core Competencies


Customer Service, Automated Time Attendance and Production System (ATAAPS), Defense Civilian Pay System (DCPS), Personnel Training, Payroll, TDY Issues, Travel, Government Purchase Card, Remedy Ticket Input, Leave-of-Absence Reporting, Conference Room Preparation, Purchasing Oversight, Inventory Control, Spreadsheet Development, General Services Administration (GSA)/Federal Prison Industries (UNICOR)/AD Advantage/AFWay Purchasing Systems, Vehicle Control Officer, Airfield Driving Program Management/Instruction, Supervisor Support, Document Preparation, Correspondence Editing, Mail Management, Telephone System/Guest Management, Appointment Calendar Management, Electronic Message Management


MS Office Suite Software, Engineering SharePoint



Professional Experience


Month Year Month Year

AFLCMC/WWQE (F-15 System Program Office)

Robins AFB, GA

Hours per Week: N/A

Salary: N/A

Series: 0344 Pay Plan: GS Grade: 07

Supervisor: N/A Phone: N/A May Contact: N/A


Primary Customer Service Representative (CSR)


Effectively serve as main point-of-contact (POC) for F-15 Division; support 250 employees/seven timekeepers in monitoring ATAAPS and DCPS systems and continually serve as training resource for newly-assigned timekeepers to assure seamless and uninterrupted system service. Diligently manage/monitor payroll-related activities to assure no deviations/errors related to leaves of absence or changes in temporary duty (TDY) assignments; resolve travel pay issues related to travel costs, vehicle rentals, conference registration fees and use of government travel card, to assure proper reimbursement, and utilize Remedy Tickets to


Page 1 of 6

Yyyyyy x. yyyyyy Page 2 of 6


correct any special pay issues/problems. Develop payroll reports for leadership covering missing time, leave availability and compensator time, among other areas.


Responsible, as POC, for assuring proper set-up of all needed equipment for use in 50-person Eagle Conference Room; conferences include such topics/groups as Government Purchase Cardholder (GPC) for F-15 Division. Provide exceptional oversight/management of sections using GPC for services up to $25,000 level, continually ensuring purchases are within scope of GPC Program parameters. Designed/implement spreadsheet using MS Excel program to track unit inventory and assure 100% accuracy, to alleviate any out-of-balance funding. Purchases are made utilizing GSA, UNICOR, AF Advantage and AFWay systems to ensure no wasted funds.


Have received specialized training that supports serving as F-15 Division Vehicle Control Officer (VCO) as well as Airfield Driving Program training manager/instructor. Adroitly analyze vehicle requirements, changes and turn-ins of assigned Division vehicles/operators and assure that management is continually briefed on aging status of vehicles; also inspect vehicles for compliance and investigate vehicle-related accidents/problems. Provide exceptional training for Division personnel on use of specialized golf carts for driving on flight line, giving particular attention to any restricted sections along with areas approved for driving access.


Facilitated VPP quest for Gold and assured that staff of 33 engineers, contractors and supervisors were in line for achieving status of Silver followed by Gold. Expertly maintain F-15 Engineering SharePoint site and ensure access for all engineers; also review and disseminate guidance memoranda for engineers and prepare Grab & Go Folders to allow rapid mission response by all supervisors.



Month Year Month Year


Robins AFB, GA

Hours per Week: N/A

Salary: N/A

Series: 0318 Pay Plan: GS Grade: 05

Supervisor: N/A Phone: N/A May Contact: N/A


Administrative Support


Expertly researched various files and prepared such documents as memoranda and staff summary sheets utilizing established formatting; coordinated all correspondence, proofread outgoing correspondence to assure proper grammar usage and ensured timely finalization of documents. Carefully screened/forwarded incoming and outgoing mail and maintained suspense date awareness to assure meeting appropriate deadlines. Graciously received facility visitors and answered array of inquiries; also managed incoming telephone calls and directed to appropriate individual/department, and maintained meeting/appointment calendars.


Continually ensured that support staff worked in alignment with rules/regulations/policies, including adhering to all workplace fire/safety/health regulations; reported any health/safety violations as precaution to prevent potential injuries. Expertly updated files to support efficient data retrieval and submitted all relevant time sheets, travel orders, file plans and supply

Yyyyyy x. yyyyyy Page 3 of 6


requisitions; also used computer software programs to produce documents and promptly received/responded to/forwarded any electronic messages/documents.



Month Year Month Year

WR-ALC/LEA (Vehicles)

Robins AFB, GA

Hours per Week: N/A

Salary: N/A

Series: 0318 Pay Plan: GS Grade: 05

Supervisor: N/A Phone: N/A May Contact: N/A


Administrative Support


Tasked with greeting and responding to inquiries from visitors or via telephone calls, referring individuals to appropriate departments as needed. Diligently managed appointment calendar and apprised supervisor of any changes/conflicts, ensured that office staff was aware of all rules/regulations/policies including those regarding health and safety, and reported any violations as precaution against accidents/injuries.


Reviewed correspondence to ensure grammatical correctness and screened/forwarded mail; also received and rapidly processed/forwarded electronic messages and documents, updated filing system to support retrieval efficiencies, employed computer software programs to produce accurate documents, researched files and prepared appropriately-formatted documents. Submitted time sheets, travel orders, file plans and supply requisitions, ensured that all documents were finalized in a timely manner, prescribed suspense date/deadlines and followed-up on suspense items to ensure timely completion.



Month Year Month Year

F.E. Warren AFB Chapel

Cheyenne, WY

Hours per Week: N/A

Salary: N/A

Series: 0318 Pay Plan: GS Grade: 05

Supervisor: N/A Phone: N/A May Contact: N/A


Administrative Support


Proficiently utilized word processing software to prepare/maintain/update various documents, ensuring grammatical excellence and timely finalization, and coordinated correspondence as required; also received/transmitted electronic messages and documents. Diligently researched files/other sources and prepared needed documents in accordance with established policies/procedures, following up on suspense items to ensure completion by suspense dates. Established/maintained filing system supporting retrieval efficiencies, handled incoming telephone calls and forwarded as necessary; also screened and forwarded incoming/outgoing mail in a timely manner.

Yyyyyy x. yyyyyy Page 4 of 6


Skillfully received/screened facility visitors and responded to array of inquiries or referred individuals to more appropriate department. Oversaw facility calendar and assured that supervisor was apprised of all meetings; also prepared/submitted time sheets, file plans and supplies requisitions.



Month Year Month Year

Warren Federal Credit Union

Cheyenne, WY

Hours per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Bank Teller


Skillfully served as source of professional, quality Member Services including using exceptional capabilities in developing strong relationships and excellent personal rapport to identify customer needs and direct individuals to appropriate departments. Also knowledgeably processed checks/negotiable instruments for deposit to loan/share/investment accounts and utilized subject matter expertise to examine items for negotiability and post payments appropriately. Continually recognized crucial importance of maintaining accuracy in all transactions, including cashing checks and disbursing various funds.


Additional services provided for customers included assisting with telephone inquiries, preparing money orders, official checks, wire transfers, CUM Os and Travelers Cheques, issuing savings bonds, and providing account history information and other pertinent information. Also completed direct deposits, loan suspense and share draft copy requests and consistently presented a positive and supportive attitude and focus on supplying highest levels of service.


Held responsibilities for balancing cash drawer currency, coins and checks at end of shift, balanced individual General Ledger (GL) accounts and assisted in end-of-day GL balancing, recording a 97% accuracy rate.



Month Year Month Year

DoDDS-Bob Hope Primary School

Unit 5166


Hours per Week: N/A

Salary: N/A

Series: 0326 Pay Plan: GS Grade: 05

Supervisor: N/A Phone: N/A May Contact: N/A


School Assistant


Provided excellent daily support for teachers and other individuals, performing such tasks as registering absences and assigning students to classes; determined eligibility of students and enrolled them in accordance with organizational regulations. Ensured that parents were apprised of available school services as well as regulations, worked closely with youngsters and

Yyyyyy x. yyyyyy Page 5 of 6


gained any needed assistance for individuals; also prepared transfer cards/records for departing students as well as various notes, instructions, correspondence, endorsements, reports and memoranda, from rough draft to finished form.


Skillfully prepared payroll for faculty/staff and prepared Environmental Morale Leave (EML) orders, uploaded/retrieved array of computerized data, reviewed source documents to assure requirement compliance, developed forms to increase office staff efficiencies and prepared/submitted reproduction projects for school. Also expertly prepared all needed orientation materials and name tags, distributed parking permits for faculty/staff, and was source of information in response to inquiries regarding school programs/operations.





Sumter Area Technical College, Sumter, SC

Associates Degree, 1988


Semester/Credit Hours: N/A





Continuous Process Improvement Familiarization, In Progress

DoD Supply Chain Fundamentals, In Progress

Process Improvement Team Member Course, In Progress

Fundamentals of Logistics (WEB), In Progress

TFAT DOD Information Assurance Cyber Awareness Challenge, 2014

Airfield Driving, 2014

CLG 004 (DAU) Government Purchase Card Refresher Training, 2014

TFAT DOD Information Assurance Cyber Awareness Challenge Z, 2013

TFAT Human Relations, 2013

TFAT Information Protection, 2013

TFAT Suicide Prevention Training, 2014

TFAT Force Protection, 2013

Airfield Driving, 2012

TFAT Force Protection, 2012

TFAT Human Relations, 2012

TFAT Information Protection, 2012

TFAT DOD Information Assurance Awareness, 2012

CLG 004 (DAU) Government Purchase Card Refresher Training, 2012

TFAT Human Relations, 2011

TFAT Force Protection, 2011

DOD Information Assurance Awareness, 2011

TFAT Suicide Awareness Training, 2011

TFAT Information Protection, 2011

CLC 046 (DAU) Green Procurement, 2011

Overview of VPP C0300, 2010

Yyyyyy x. yyyyyy Page 6 of 6


VPP 101, 2010

DOD Information Assurance Awareness, 2010

Force Protection, 2010

No Fear Act Training, 2009

Force Protection, 2009

Better Briefings, 2007

Production Management Specialist, 2007

USAF Information Assurance Awareness, 2007

Group Diversity Awareness, 2006

Microsoft 2003 III Excel, 2006

Microsoft 2003 II Excel, 2006

Microsoft 2003 I Excel, 2006

Environmental Management System General Awareness, 2006

Training Managers Seminar 4 hours, 2005

Suicide Prevention Violence Awareness Training, 2005

Microsoft 2001 I Excel, 2004

Microsoft PowerPoint 2001, 2004

ETMS Web for the TRA, 2002

Microsoft Access, IN, 2002

Office Management, 1994

Excel Tel Mgt, 1990

Excel Customer Service, 1990





Time Off, 2014

Performance, 2014

Time Off, 2013

Performance, 2011

Performance, 2010

Notable Achievement, 2009

Performance, 2009

Performance, 2008

Notable Achievement, 2008

Performance, 2007

Time Off, 2006

Notable Achievement, 2006

Time Off, 2006

Performance, 2006

Time Off, 2005

Performance, 2005

Performance, 2004

Performance, 2003

Performance, 2000

Performance, 1996

Performance, 1995


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