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Experienced Senior Manager with 10+ years of experience within high-stress environments with a strong background managing complex clinical programs. Experienced in creating/implementing unique processes focused on improving program productivity, providing training to staff members, analyzing program data, and maintaining program compliance with federal/industry regulations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, patients, and members of management.

• Direct several administrative and organizational functions within a fast-paced environment with a focus on increasing productivity and efficiency
• Assessed individual in-patient needs and designed comprehensive discharge planning strategies which included providing referrals to community support services and programs
• Maintained a keen knowledge of insurance authorization best practices, coordinated patient medical interventions, and continuously monitored patient progress
• Utilized superior communication and interpersonal abilities in order to foster positive relationships with Psychiatrists and other medical professionals

• Coordinated all daily operations within a high level clinical services program which included experience in managing financial operations, developing annual budget, and supervising cross-functional teams
• Experienced in increasing employee engagement levels, improving efficiency thorough the implementation of streamlined processes, and achieving program metrics/financial goals
• Maintained a keen knowledge of both NCQA and URAC standards, documented mental health/substance abuse reviews which assisted in staff development, and coached staff members during weekly clinicals
• Played a lead role in providing clinical services to individuals affected by natural disasters such as the Northridge earthquake and hurricane Katrina
• Successfully interviewed potential clinical staff members and made hiring recommendations while simultaneously fostering a positive working environment at all time

Additional Professional Experience Includes:

• Clinical Administrator, CIGNA Behavioral Health
• Management/Utilization Review Specialist, CIGNA Behavioral Health
• EAP Counselor, Dallas Challenge EAP Program
• Program Manager/Counselor, Family Violence Counseling Center