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Yyyyyy x. yyyyyy
- 8 Morello Court Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Auto Insurance Service Manager
Highly self-motivated and results-driven professional with more than 5 years providing high-performance customer service and claims management in the auto insurance business, as well as auto maintenance service management.
Detail-oriented, analytical, and methodical with critical thinking to resolve work issues even under stressful and demanding work conditions.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Auto Insurance Administration
Auto Damage Assessment
After-Market Auto Service Management
Auto Parts Inventory Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Service Quality Management
Tactical & Operational Planning
Service Support Administration
Policies & Regulatory Compliance
MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Manage and lead a team of auto adjusters and insurance professionals in delivering customer services in accordance with company policies and procedures.
Support HR functions in administering professional development, conducting staff performance evaluation and monitoring progress of staff in achieving operating objectives and productivity goals.
Manage customer service and ensure successful resolution of customer complaints.
Appraised and adjudicated on the extent of interior, structural and body damage to road vehicles presented for insurance claims to ensure proper repair cost estimates. Assess salvage values on totaled vehicles.
Maintained and updated list of accredited auto repair shops and recommended proper shops that deliver best cost-performance for the customer and the company.
Prepared and processed all pertinent insurance claim documents for approval with dispatch.
Autoland Springfield, XXXXXX
Managed auto parts inventory to ensure high availability, lowest warehousing, cost and efficient parts retrieval.
Assisted the manager in supporting HR functions for staff recruitment, development, and performance in accordance with service quality standards and productivity objectives.
Resolved customer complaints professionally to maintain continued patronage and repeat business.
Updated knowledge in latest vehicle models, new automotive technologies, and after-market repair developments.
Education & Credentials
Bachelors of Arts, KEAN UNIVERSITY Union, XXXXXX (2012)
Magna cum laude, GPA: 3.8 Academic Honors, Dean s List (3x)
Member: Lambda Alpha Sigma Honor Society
Associates Degree, BROOKDALE COMMUNITY COLLEGE Lincroft, XXXXXX (2009)
Completed Manager Development Program, Geico Insurance
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