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Yyyyyy x. yyyyyy

- 8 Morello Court Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Auto Insurance Service Manager


Qualifications Profile


   Highly self-motivated and results-driven professional with more than 5 years providing high-performance customer service and claims management in the auto insurance business, as well as auto maintenance service management.

   Detail-oriented, analytical, and methodical with critical thinking to resolve work issues even under stressful and demanding work conditions.

   Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

   Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results from concurrent tasks.

   Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

    Auto Insurance Administration

    Risk Management

    Claims Adjustment

    Auto Damage Assessment

    After-Market Auto Service Management

    Auto Parts Inventory Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Service Quality Management

    Tactical & Operational Planning

    Budget Administration

    Service Support Administration

    Process/Workflow Improvement

    Policies & Regulatory Compliance

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Geico Insurance Ÿ

Auto Damage Supervisor Ÿ Boston, MA Jul 2015 Present

    Manage and lead a team of auto adjusters and insurance professionals in delivering customer services in accordance with company policies and procedures.

    Support HR functions in administering professional development, conducting staff performance evaluation and monitoring progress of staff in achieving operating objectives and productivity goals.

    Manage customer service and ensure successful resolution of customer complaints.

Auto Damage Adjuster Ÿ Essex County, Bergen County, XXXXXX May 2013 Jul 2015

    Appraised and adjudicated on the extent of interior, structural and body damage to road vehicles presented for insurance claims to ensure proper repair cost estimates. Assess salvage values on totaled vehicles.

    Maintained and updated list of accredited auto repair shops and recommended proper shops that deliver best cost-performance for the customer and the company.

    Prepared and processed all pertinent insurance claim documents for approval with dispatch.


Autoland Ÿ Springfield, XXXXXX

Parts/Service Assistant Manager Sep 2011 May 2013

    Managed auto parts inventory to ensure high availability, lowest warehousing, cost and efficient parts retrieval.

    Assisted the manager in supporting HR functions for staff recruitment, development, and performance in accordance with service quality standards and productivity objectives.

    Resolved customer complaints professionally to maintain continued patronage and repeat business.

    Updated knowledge in latest vehicle models, new automotive technologies, and after-market repair developments.


Education & Credentials


    Bachelors of Arts, KEAN UNIVERSITY Ÿ Union, XXXXXX (2012)

Magna cum laude, GPA: 3.8 Academic Honors, Dean s List (3x)

Member: Lambda Alpha Sigma Honor Society


    Associates Degree, BROOKDALE COMMUNITY COLLEGE Ÿ Lincroft, XXXXXX (2009)


Professional Development

    Completed Manager Development Program, Geico Insurance



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