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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Strategic Leader with 15+ years of experience and a proven ability to lead administrative operations within fast-paced environments. Experienced in leading cross-functional teams, providing comprehensive training, overseeing quality standards, and providing superior customer service. Equipped with a keen ability to maintain positive relationships with co-workers, staff, and members of management in addition to assisting with special projects.


Key Competencies



         Operations Management

         Customer Service/Support

         Quality Assurance


         Project Management

         Strategy Implementation

         Team Leadership

         Cash Management

         Kitchen Operations

         Attention to Detail

         Complex Problem Solving

         Inventory Management


Professional Experience

Trinity Contracting September 2015-Present


  Provide make-ready and cleaning services to Leading Agencies and other clients which requires superior time management abilities and a strong attention to detail

  Clean several types of structures which include apartments, houses, and condos in addition to handling large-scale cleaning projects as needed


Chili s Restaurant November 2000-February 2010 & November 2012-September 2015


  Guided both customer service and administrative operations within a fast-paced food service environment with a focus on increasing customer satisfaction levels

  Monitored kitchen operations and ensured quality standards were consistently met, diffused escalated service related issues, and delivered food/drinks to tables in a timely manner

  Processed customer transactions, balanced cash drawers on a daily basis, and acted as a Shift Leader/Trainer which required providing training to new staff members


St. David s Hospital February 2012-August 2012

Food Associate II

  Coordinated the planning, preparation, and cooking of healthy and innovative meals for both patients and guests within a hospital environment

  Monitored food quality levels in order to ensure organizational standards were met, provided superior customer service to patients, and maintained cleanliness within the kitchen

  Acted as a Cashier as needed which required processing cash/credit transactions, assisted in food delivery, and restocked food inventory


Internal Revenue Service February 2010-May 2010

Seasonal Tax Examiner

  Managed complex administrative functions which included reviewing/inspecting identification documents such as passports, birth certificates, and government issues identification cards

  Successfully ensured production metrics were achieved while simultaneously maintaining high quality levels, entered applications into an internal software system, and mailed taxpayers documents as needed

Additional Professional Experience Includes: Customer Service Representative, Sears (2003-2004), Office Assistant, Longhorn Transmission (1999-2000), and Account Associate, Xerox Corporation (1998)

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and managerial roles with experience in leading cross-functional teams; managing kitchen/restaurant operations, monitoring quality standards, and diffusing escalated customer service situations. In addition, I have strong experience in interacting positively with customers, improving current operating processes, and providing training to staff members.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to consistently improve employee morale and productivity levels.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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