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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com

 

 

Career Profile

Dynamic, qualified, and hard-working professional with several years of experience in administrative and operational roles within a fast-paced environment. Superior organizational and time management skills in addition to significant experience in strategy development and team leadership. Experienced in managing complex projects and developing strong relationships with both internal and external customers.

Key Competencies

 

       Customer Service

       Process Improvement

       Project Management

       Sales Strategy Development

 

       Training/Development

       Oral/Written Communication

       Merchandising

       Cash Handling

 

       Team Leadership

       Quality Assurance

       Process Improvement

       Vendor Management

 

Professional Synopsis

StubHub, East Granby, CT July 2015-Present

Team Lead-Case Management and Executive Customer Care (2017-Present)

  Recognized as a Team Lead within the Case Management and Executive Customer Care department which requires providing coaching sessions and one on one training to Case Management Representatives

  Develop comprehensive training materials for staff members, monitor team work schedules/volume, and work closely with members of management on potential legal issues

  Coordinate team huddles in order to communicate policy changes, team notifications, and to identify/correct common errors throughout the team

  Oversee the Change Control Process Team which centered on reviewing proposed changes to policies and identifying potential impact within the team and the company

Case Manager/Executive Customer Care Agent (2015-2017)

  Supported case management functions within a call-center environment which included assisting customers with issues related to orders and identifying potential resolutions

  Provided training to new staff members, handled various special projects, handled escalated customer service calls, and generated responses to both BBB and Attorney General complaints

Customer Service Representative (2015)

  Provided superior customer service to individuals in regards to issues related to their account with a concentration on identifying and implementing necessary resolutions

  Utilized superior communication abilities to diffuse escalated issues, provided floor support to co-workers, and processed customer refunds

 

 

Bob s Stores, Avon, CT October 2013-July 2015

Head Cashier//Service Desk

  Directly managed a variety of operational and administrative functions within a fast-paced retail store with a focus on ensuring a high level of productivity and customer service

  Promoted to Head Cashier due to exceptional work which required overseeing both opening and closing procedures in addition to running all front-end operations

  Assisted in new hire training, oversaw merchandising/inventory related functions, performed cash office duties, and processed customer returns as needed

  Successfully signed up over 50% of customers for the organization s loyalty card in addition to completing the most transactions in any given month

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com

 

Professional Synopsis Continued:

Party City, Simsbury, CT December 2014-July 2015

Front End Supervisor

 

  Oversaw all day-to-day functions within a large retail store with a strong focus on merchandising and inventory related tasks

  Coached new employees as needed, processed customer transaction (including returns), received all new store merchandise, and assembled displays based on store promotions

 

Friendly s, Unionville, CT March 2014-September 2014

Waitress

 

  Successfully provided exceptional service to customers in addition to maintaining positive rapport throughout their entire dining experience

  Handled multiple cash transactions, worked closely with co-workers and managers, and assisted with projects as needed

 

 

Education & Volunteer Work

 

General Coursework, Tunxis Community College

 

Volunteer Work Includes: Librarian s Assistant, Various Community Libraries, (Burlington, CT, Farmington, CT, and Wales, WI)

 

 

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