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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dynamic, qualified, and hard-working professional with several years of experience in administrative and operational roles within a fast-paced environment. Superior organizational and time management skills in addition to significant experience in strategy development and team leadership. Experienced in managing complex projects and developing strong relationships with both internal and external customers.
Key Competencies
Customer Service Process Improvement Project Management Sales Strategy Development |
Training/Development Oral/Written Communication Merchandising Cash Handling |
Team Leadership Quality Assurance Process Improvement Vendor Management
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Professional Synopsis
StubHub, East Granby, CT July 2015-Present
Team Lead-Case Management and Executive Customer Care (2017-Present)
Recognized as a Team Lead within the Case Management and Executive Customer Care department which requires providing coaching sessions and one on one training to Case Management Representatives
Develop comprehensive training materials for staff members, monitor team work schedules/volume, and work closely with members of management on potential legal issues
Coordinate team huddles in order to communicate policy changes, team notifications, and to identify/correct common errors throughout the team
Oversee the Change Control Process Team which centered on reviewing proposed changes to policies and identifying potential impact within the team and the company
Case Manager/Executive Customer Care Agent (2015-2017)
Supported case management functions within a call-center environment which included assisting customers with issues related to orders and identifying potential resolutions
Provided training to new staff members, handled various special projects, handled escalated customer service calls, and generated responses to both BBB and Attorney General complaints
Customer Service Representative (2015)
Provided superior customer service to individuals in regards to issues related to their account with a concentration on identifying and implementing necessary resolutions
Utilized superior communication abilities to diffuse escalated issues, provided floor support to co-workers, and processed customer refunds
Bob s Stores, Avon, CT October 2013-July 2015
Head Cashier//Service Desk
Directly managed a variety of operational and administrative functions within a fast-paced retail store with a focus on ensuring a high level of productivity and customer service
Promoted to Head Cashier due to exceptional work which required overseeing both opening and closing procedures in addition to running all front-end operations
Assisted in new hire training, oversaw merchandising/inventory related functions, performed cash office duties, and processed customer returns as needed
Successfully signed up over 50% of customers for the organization s loyalty card in addition to completing the most transactions in any given month
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Professional Synopsis Continued:
Party City, Simsbury, CT December 2014-July 2015
Front End Supervisor
Oversaw all day-to-day functions within a large retail store with a strong focus on merchandising and inventory related tasks
Coached new employees as needed, processed customer transaction (including returns), received all new store merchandise, and assembled displays based on store promotions
Friendly s, Unionville, CT March 2014-September 2014
Waitress
Successfully provided exceptional service to customers in addition to maintaining positive rapport throughout their entire dining experience
Handled multiple cash transactions, worked closely with co-workers and managers, and assisted with projects as needed
Education & Volunteer Work
General Coursework, Tunxis Community College
Volunteer Work Includes: Librarian s Assistant, Various Community Libraries, (Burlington, CT, Farmington, CT, and Wales, WI)
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