Focused, confident and motivated Service Manager and Training Expert with 17 years of experience in managing both functions for Commonwealth of Xxxxxx surplus lines. Skilled in delivering trainings and workshops that serve to heighten levels of operational efficiency. Excel under pressure in time-sensitive settings. Adept at working to achieve success both independently and in groups. Resourceful and adaptable, able to foster positive relations with others. Swift learner, able to absorb new ideas. Exude a high level of confidence in seeking a career that will offer longevity and advancement opportunities. Now open to an exciting new administrative opportunity that calls on training and customer service acumen.

Self-Motivation & Confidence | Customer Service Delivery | Training & Development | Communication

Policy Enforcement | Insurance Market Acumen | Bulletin Development & Writing Skills

Content Changes & Testing | MS Office Suite

         Identify requirements and test functional changes to EFS from an Agency User perspective

         Oversee test agency content changes to www.xxxxxxsla.org

         Ensure that all new licensees and agencies comply with applicable surplus lines laws; act as the foremost contact for phone and email inquiries concerning licensing and Electronic Filing System (EFS) use

         Create and implement training tutorials and workshops for licensees and agencies to bolster efficiency in entering surplus lines filings into the Electronic Filing System (EFS) thus yielding less agency user errors

         Liaise with the XXXXXX Insurance Dexxxxxxrtment Licensing and Enforcement Bureau on new agency and individual surplus lines licensing in regard to the Xxxxxx Surplus Lines Law

         Also develop tutorials for filing EFS affidavits, posted to the PSLA website


         Offer administrative support to the Executive Director and Board of Governors including engaging in Board Meeting schedule planning and notetaking

         Collect and manage vendor and sponsor certificates

         Instruct classes on a national level, focused on processes and EFS use via WebEx webinar

         File reports with the XXXXXX Insurance Dexxxxxxrtment on the status of surplus lines licensees and their filing placements

         Aided in hosting the surplus lines for the Law Group at the Philadelphia Constitution Center in October 2013; fielded customer service and training development, including creation of related materials

         Warmly welcomed guests and clients in an office environment

         Made certain to direct all visitors to their desired locations so their concerns, complaints or questions were comprehensively resolved during their time onsite

         Screened and verified visitors for identification credentials

         Confirmed the purpose of all visits to uphold high levels of security for personnel

         Effectively produced documents and reports

         Filed, copied or faxed required xxxxxxpers to appropriate xxxxxxrties as needed to help ensure seamless operations

         Headed daily pre-shift and weekly dexxxxxxrtmental meetings that served to heighten levels of organizational efficiency

         Scheduled daily work assignments amongst team members in a manner that focused on maximizing productivity

         Competently resolved concerns as they arose in a manner that guaranteed satisfaction to the fullest extent possible for of all involved xxxxxxrties

         Continually monitored operations and took measures to guarantee adherence to quality and service standards

         Minimized equipment loss and misuse using proven supervision and staff training best practices

         Became an expert as it pertains to supervising food, beverage, service and guest relations

         Developed seamless workflows to guide staff in adhering to food safety, quality control and compliance measures, always with a focus on maintaining impeccable customer service standards

Completed Courses, Goldey Beacom University

Certified, Microsoft Outlook, Microsoft Word, Power Point and Advanced Excel
Certified, Skill Xxxxxxth Business Writing and Management Seminar

Certified, Restaurant Management, General Mills

Collected for the Heart Association, the Breast Cancer Association and the Arthritis Association