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Personable and detail-oriented professional with a proven track record of exceeding performance goals.
Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders such as clients and colleagues.
Proactively identified and resolved problems with clients and colleagues in real time.
Proficient with Microsoft Office Suite and Publisher; Salesforce; AS/400; Sunrise; and Baan.
Veteran, United States Army.
Revenue Generation Team Building/Leadership Staff Management/Training
Profit and Loss Interviewing/Hiring Staff Strategic Planning
New Business Development Client Relations Field Sales Team Support
Staples, Inc. 1999-Present
Team Manager (Jan. 2013-Present)
Lead 18 account specialists and customer care specialists to drive efficiencies in the print environment.
Account Specialist (May 2012-Present)
Increase copy and print sales by coordinating with field sales teams and customers.
Executive Assistant to a Senior Vice President (2007-May 2012)
Provided outstanding administrative support to achieving divisional operations objectives.
Office Supply Specialist (2007)
Supervised seven sales associates to exceed sales budget and customer service standards.
Copy Center Specialist (1999-2007)
Led five associates to exceed sales budget and customer service standards.
Sun Co., Inc. 1994-1996
Sales Representative (1995-1996)
Sold 260 racing lubricants at racing events to increase customer retention of the product.
Executive Marketing Assistant to a Senior Vice President (1994-1995)
Supported an executive as well as four departments with administrative operations.
Staples, Inc. 1990-1994
Led 24 associates to maximize their potential, work together and excel.
Completed the following leadership courses: Foundations of Leadership; Managing Performance; Giving & Receiving Feedback; Customer Focus; Managing Up; Setting and Managing Priorities; Problem Solving & Decision Making; The Emotionally Intelligent Leader; Accountability; Leading Innovation; Leading Change.
Completed Microsoft Excel Intermediate and Advanced courses.
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