Resume Service
The Following Text Is An Unformatted Professional Resume Sample
From The Writers At The Resume Writing Group, Inc.
This Resume Has Not Been Formatted
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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx ,
xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Administrative Operations ~ Business Support ~ Clerical ~ Customer Service
Profile
Performance-driven professional offering broad experience, with talent for rapidly adapting skills and mastering new knowledge illustrated by success in diverse roles and industries; specialization in insurance, medical and call center sectors
Excel in strategically prioritizing, coordinating and managing workflow/projects to maximize efficiency, optimize use of time and resources and achieve aggressive deadlines and operational goals
Proficient in conducting on-line research, complex data reviews/analyses and detailed information verifications for quality assurance and standards compliance
Efficiently manage records and information systems, with solid background in data entry/database maintenance; skilled in MS Office (Word/Excel/Access) and well versed in medical terminology
Customer-focused, with commitment to delivering world-class service; effective in identifying and addressing customer needs to ensure high satisfaction levels
Dynamic communication and interpersonal relation skills instrumental to productively interfacing with clients, senior management, peers, and related business stakeholders
Professional Experience
Claims Examiner, Blue Cross Blue Shield of MN-Virginia, MN 2016-Present
Proficiently review claims to ensure no duplication and determine need for additional processing as well as validate for approval or denial based on benefits coverage
Expertly verify and analyze data supporting company claims settlements
Customer Service Rep, Mindlance-Gilbert, MN 2015-2016
Provided exceptional service in promptly responding to inbound calls from dental providers and advising on dental benefits
Thoroughly investigated denied claims for compliance and quality control
Home Health Aide, Interim Healthcare-Duluth, MN 2011-2013
Delivered home health care services, from administering medications and observing and documenting changes in client health status to supervising and assisting with activities of daily living
Account Services Rep, Human Development Center-Duluth, MN 2007-2009
Efficiently verified client insurance as well as updated changes to patient demographics
Effectively coordinated adjustments with billing department
Claims Assistant/Customer Service Rep, St. Paul Travelers Company-St. Paul, MN 2004-2006
Proficiently processed claims as well as entered claims along with automobile accident information in company database; additionally entered and posted checks in MS Excel database
Managed varied office functions, from receiving and distributing mail, filing paperwork and pulling audit files through answering inbound calls from insurance agents, claimants and attorneys
Efficiently reviewed status of claims and provided any required supporting information
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