• Dynamic Leader who offers an automotive services background in Sales, Dealership Business Support, Technology Operations, and Client Needs Analysis / Assessment; contributes talents in Strategic Planning, Process Improvement, and Customer Relationship Management; and exhibits an ability to see the big picture at all times.
• Top Performer who can make sound decisions to reflect positively on dealership operations in alignment with a company s vision, value, and goals to achieve a significant competitive advantage, and seeks to grow within Toyota s high-profile global corporation while utilizing solid skills gained from a B.A. in Communications degree.
• Bilingual Communicator (French / English) who builds and sustains synergistic relationships with senior management, business / operational teams, sales staff, and clients, and leads peers by example and with integrity.

Bachelor of Arts in Communications (Specialization in Interpersonal & Organizational Communications)

Extensive French Language Studies

Civil Engagement ￨ Ethical Analysis ￨ Capstone ￨ International Relations

Intercultural Communication ￨ Health Communication ￨ Communication Leader

Interpersonal Communication ￨ Communication Research Methods ￨ Nonverbal Communication

Rhetorical Criticism ￨ Community Theory ￨ Gender Communication ￨ Media Communication ￨ Advertising

  Capitalize on the opportunity to lead forward-thinking technology initiatives for a high-volume Lakeway dealership, including specializing in individual vehicle technology, as well as troubleshooting all customer issues.

  Contribute sharp analytical abilities toward handling data / records management, including collecting customer information, completing necessary paperwork for vehicle purchases, and filling out required trade appraisal forms.

  Achieve rapid promotion to Senior Technology Specialist role to support lucrative sales of luxury automobiles.

  Optimize customer service and satisfaction rates by proactively assessing key needs and resolving challenges.

  Played a vital role in supporting four different private client families with wide-ranging nanny and child care services.

  Delivered high-quality customer service within a fast-paced restaurant environment, including accurately handling high-volume money transactions, multitasking to complete daily objectives, and remaining focused under pressure.

  Applied bilingual talents toward working as a live-in au pair to a family of four children in downtown Lyon, France, including caring for the family s youngest child with Down Syndrome, as well as teaching English to the children.

  Utilized broad scope of industry knowledge and dynamic operational support abilities toward completing manual labor and facilitating diverse administrative tasks, as well as successfully hosting events for Sunset Valley residents.