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Hospitality Management
Profile of Qualifications
Results-driven Leader with 10 years of experience directing daily operations within the hospitality industry.
Recognized for the ability to optimize efficiency throughout hotels containing up to 196 rooms.
Well versed in developing and implementing innovative processes to ensure a positive guest experience, increase overall satisfaction and promote repeat clientele.
Skilled in building, training and leading high performance teams.
Continually regarded for the ability to meet and exceed expectations with the utmost level of professionalism.
Key Areas of Expertise
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Hotel Management Training & Development |
Sales & Marketing Quality Assurance |
Leadership Process Improvement
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Professional Synopsis
LQ Management, LLC 2008-2017
General Manager
Leveraged strong leadership skills, coupled with expert level experience in the hospitality industry to oversee day to day hotel operations.
Streamlined existing processes, resulting in achievement of revenue / profit goals, enhanced levels of guest satisfaction and overall improved levels of quality.
Delivered excellent customer service throughout all interactions.
Established positive vendor and merchant relationships; utilized strong negotiation skills to ensure favorable company terms through all contracts and transactions.
Thoroughly review STAR reports and make imperative changes regarding quarterly forecast.
Built high performance teams; conducted in depth training and development processes to continually boost efficiency.
Maintained quality adherence to company policies and procedures throughout all day to day operations.
Directed all operations throughout accounts receivable and human resources departments.
Devised highly strategic plans regarding departmental objectives, resource allocation and budgets.
Assistant General Manager 2008
Provided direct support to General Manager while maximizing efficiency throughout daily operations within a 170-room limited service airport hotel.
Promoted a positive guest experience by delivering quality service and ensuring maintenance of standards.
Demonstrated excellent leadership capabilities while conducting highly effective training for new staff members.
Developed detailed company policies and standard operating procedures.
Completed various financial tasks, including accounts receivable management, payroll processing and maintaining adherence to budget forecast.
Best Western Gateway Inn 2006-2008
General Manager/Director of Sales
Managed all operations within a 150-room limited service airport hotel.
Created highly effective sales / marketing campaigns to attract new clientele.
Established and maintained positive relationships with business accounts.
Directed housekeeping and maintenance activities.
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Radisson Plaza Hotel, San Jose/Best Western 2004-2006
Sales Manager/AGM, Radisson
Assumed key leadership position overseeing 3 Sales Representatives within a 196-room hotel containing 10,000 square feet of meeting space.
Directed daily catering operations; managed all banquet service staff members.
Sales Manager, Best Western
Developed and implemented innovative strategies to promote sports, education, tour / travel and entertainment sales.
Cultivated positive, professional relationships with local airline branches.
Radisson Plaza Hotel, San Jose Airport 2004
Front Desk Supervisor
Oversaw team of front desk staff members, as well as all daily operations.
Successfully trained team members; focused on boosting individual performance.
Hotel Valencia, Santana Row 2003-2004
Night Supervisor
Gained valuable exposure to daily operations within a hotel.
Responsible for conducting in depth training for office staff members.
Education & Professional Development
Coursework Completed Toward Master Degree in Business Management
Bachelor Degree in Hotel and Restaurant Management
President, Filipino American Chamber of Commerce, Silicon Valley
Allied Member, National Business Travel Association
Member, Association International, Hospitality Sales & Marketing
Member, Religious Conference Management Association
Past President, Rotary Club of Cebu Business District, Rotary International - District 3860
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