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Yyyyyy x. yyyyyy
15 Thompson Drive #0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Strategic Leader with 17+ years of experience and a proven ability to lead others and oversee operations within fast-paced environments. Experienced in managing key client accounts, ensuring regulatory compliance with federal/state laws, and devising innovative solutions for both internal and external clients. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.
Key Competencies
Operations Management Financial Analysis Customer Service Account Management
Contract Negotiation Staff Training/Coaching Relationship Development Community Outreach
Process Improvement Strategic Planning/Design Conversational Spanish Bilingual, English/Japanese
Professional Experience
Consulate General of Japan, Boston, MA May 2010-Present
Assistant Consul for Consular Affairs
Direct day to day administrative functions within a fast-paced environment with a concentration on increasing productivity and efficiency levels
Process both long and short term visas, renew Japanese passports, provide guidance related to safety to Japanese residents, and register resident life changes such as births and marriages
Design and implement innovative strategies aimed at improving processes, coordinate meetings with the US State Department, and release applicable travel alerts/warnings
Amnet New York May 2001-January 2010
Deputy General Manager (2008-2010), Boston, MA
Supervisor (2007-2008), Boston, MA
Oversaw branch operations which included supervising/training team members, negotiating complex contracts, and sourcing/obtaining new contracts
Attended management meetings on a regular basis, monitored employee metrics and performance, and diffuse escalated customer service situations
Corporate Sales/Supervisor & Public Relations, New York, NY (2001-2007)
Coordinated sales, public relations, and customer service logistics within the organization which required managing key client accounts, entering new customer information, and organizing special events such as golf tournaments
Identified potential client account issues and created innovative solutions, wrote/published public relations notices, and proposed potential marketing ideas
Played a lead role in assisting members of management with assessing new client interests and specifications which resulted in high customer satisfaction levels
Education
Bachelor of Arts, Black Studies
The City University of New York Lehman College, Bronx, NY
Bachelor of Arts, Literature/Asian and European Studies
Ferris University, Kanagawa, Japan
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