Yyyyyy x. yyyyyy

7044 Hawthorn Ave., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Relocating to Florida

Operations Food Safety Quality Control Training & Leadership

Customer Service Inventory Management Security Team Motivation

         Experienced in human resources functional areas which include training, coaching, counseling, employee relations, workload scheduling, performance evaluations, and conflict resolution.

         Able to leverage keen analytical abilities to assess and optimize business profitability, expense control, competitive positioning, quality assurance, and revenue opportunities.

         Excellent talents in leading cohesive teams to attain corporate goals in alignment with strategic, fiscal, customer, and quality criteria.

         Proficiency in expense tracking, vendor relations, forecasting, and organizational leadership.

         Highly skilled at connecting with and directing people from diverse cultures and backgrounds.

         Adept at standardizing procedures and best practices to eliminate unproductive processes.

Transportation Security Administration, Burbank & Los Angeles, CA, 2015 to Present

Supervisory Transportation Security Officer (2017 to Present)

         Steadily advanced through a series of promotions based on proven leadership talents.

         Spearhead inspectional, investigative, and advisory activities to enforce compliance with Federal laws, regulations, and guidelines for passenger safety and airline security.

         Manage staffing, scheduling, team-building, motivation, and performance evaluations.

         Methodically implement security procedures to screen 4,000 passengers per shift with a constant focus on delivering excellent customer service for two large checkpoints.

         Orient new staff, provide on-the-job training, and coach and counsel staff as needed.

         Hold critical accountability for crisis intervention and management as recognized first responder .

         Advise management regarding potential security weaknesses and regularly meet with managers and supervisors for security and personnel issues.

Lead Transportation Security Officer (2017)

         Directed transportation security plans and programs and handpicked as Acting Supervisor based on exemplary performance, dedication, and leadership expertise.

         Supervised screening of individuals and baggage at terminal to detect unusual behavior in passengers and identify dangerous and/or prohibited items.

Continued

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         Delegated tasks to screening officers, administered performance appraisals, conducted daily shift briefings, recognized outstanding staff performance, and promoted team-building activities to optimize cohesiveness and morale.

         As volunteer member of Surge Capacity Force, provided comprehensive support during or following natural disasters, acts of terrorism, and catastrophic incidents; successfully completed extensive FEMA training.

         As member of SEA (Standards and Evaluations Assessor) team, closely monitored new hires and provided constructive criticism and positive feedback to optimize overall performance.

Transportation Security Officer (2015 to 2017)

         Chosen to serve as Acting Supervisor charged with directing, coaching, mentoring, training, and supervising 40 screening personnel.

         Prepared, implemented, and maintained actionable contingency plans to mitigate potential workplace hazards, and confiscated prohibited and hazardous items.

         Informed passengers of airport rules and regulations while effectively maintaining composure under pressure and providing respectful customer service.

         Actively assisted peers in appropriately responding to passengers and/or situations that posed a potential security risk.

         Collaboratively influenced delegation of foreign dignitaries to convince East Asian countries to adopt TSA s screening procedures.

         Handled administrative tasks related to payroll, scheduling, inventory, and passenger load tracking.

Red Lobster, Secaucus, NJ, 2008 to 2015

Server / Bartender / Certified Trainer / Manager

         Awarded several promotions based on exceptional performance, dedication, loyalty, and managerial capabilities.

         Helmed P&L (profit and loss) management, food quality, regulatory compliance, guest satisfaction, employee relations, and staff coaching, counseling, and performance management.

         Devised employee work schedules, trained new hires, and educated personnel in Red Lobster s core values: respect, integrity, genuine caring, hospitality, and teamwork.

         Enforced rigorous adherence to food safety procedures and quality control guidelines.

         Controlled food, beverage, and labor costs to continually meet revenue and profit targets.

         Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to achieve stringent levels of quality control.

Bachelor's Degree, Business Administration, New Jersey City University Jersey City, NJ, 2012

National Society of Leadership and Success

Delta Mu Delta National Honor Society