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Yyyyyy x. yyyyyy

- 6767 Haven Creek Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Office Management ▪ Call Center ▪ Retail Sales ▪ Digital Media

Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 12 years providing high-performance sales, customer services, and operations support in the retail, leisure, and healthcare/beauty care businesses.

-    Proven dedication to process efficiencies in business administration, sales operations, and customer service management that created cost advantages in growing the business in highly competitive markets.

-    Detail-oriented and methodical with critical thinking to resolve work issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that transform diversity into a unified team advantage in achieving objectives and shared commitments.


Key Expertise

    Retail Sales Management

    Customer Service Management

    Tactical & Operations Planning

    Process/Workflow Improvement

    Inter-Office Coordination

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration


    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


H&M (Hennes & Mauritz) Sales Advisor 2016 Present

    Provide customer service and sales support, managing point-of-sale cash register, merchandising display, fitting room, and product placement, addressing customer needs and assisting with their purchase decisions.

    Assist in department move planning, focused on main selling areas, computing for sales percentages, and safe counts, while processing merchandise inventory to ensure availability of fast moving items.

    Review sales reports of several departments in a day in managing daily sales performance.


Massage Envy Spa Assistant Clinic Administrator | Jr. Clinic Administrator 2013 2016

    Served as part of the management team supervising up to 22 employees, keeping open communications between the employees and franchise owners, overseeing payroll administration, collections, and inventory management that ensured retail sales successes.

    Collaborated with senior management in directing clinic front and back offices operations.

    Provided HR support, interviewing applicants, and onboarding new hires on policies and performance expectations.

    Provided customer services, resolving customer issues, coordinating all booking appointments, and developing new Sales Associates to reach expected productivity levels.

Sales Associate 2013

    Interacted with customers to evaluate their needs in developing appropriate wellness service plans and achieving or exceeding monthly sales targets with both new and existing clients consistently.


Beauty Brands Shift Manager 2012 2013

    Exceeded daily sales targets while managing all areas of store operations involving HR, inventory, customer relations, addressing and using customer issues to effectively promote new procedures for business success.

    Ensured compliance with company policies, directives, and performance standards on a daily basis.

Customer Service / Merchandiser 2011 2012

    Implemented and maintained Plan-O-Grams and merchandise inventory, coordinating customer appointments, resolving customer issues, and promoting products to customers.


A-Gleam / Speedo Lifeguard at Commercial / Residential Pools 2004 2009

    Provided administrative support and pool maintenance services to residential and commercial swimming pools, while ensuring compliance with all pool safety regulations and procedures.


Education & Credentials


    Associate of Arts, LONE STAR COLLEGE Houston, XXXXXX (2016)

    Bachelor of Photography, UNIVERSITY OF HOUSTON Houston XXXXXX (On-going)

Affiliations & Community Involvement

    Member & Eagle Scout: Order of the Arrow

    Volunteer: Various Community Service Organizations


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