Capable, driven and self-reliant professional with unsurpassed organizational, operations management and supervisory skills, leveraged to supervise, motivate and mentor teams of Assistant Directors and Case Managers. Results-focused with an impressive career history that encompasses over 20 years of increasingly responsible experience in administration, homelessness programming, research, policy planning and customer relations. Demonstrated analytical acumen paired with the innate ability to learn and adapt to new ideas and concepts. Instinctive problem solver who seeks to achieve results geared towards improved accuracy, increased volume, and bolstered levels of overall profitability. Proven skill in fostering positive relations with clients, colleagues and supervisors at all levels; works comfortably under pressure to respond positively to challenge. Now in search of a corporate role that will allow for leverage of transferable skills gleaned from nonprofit experiences, as well as deliver opportunities for continued career advancement.

• Adept in the overall delivery of seamless and effective Tenant Relations programs using superb project management skills
• Track and maintain displaced residents as a part of the Aliso Canyon relocation program (Allsource)
• Managed human services and their impact on departmental programs; expert in the areas of conflict resolution and organizational development (Volunteers of America)
• Maintained the physical and social needs of clients; developed and sustained an environment that humanized and individualized each client with dignity and success (Volunteers of America)
• Possesses sound knowledge of HUD regulations, welfare services, local government, management theories, government finances and budget preparation (Volunteers of America)
• Oversaw a portfolio of programs focused on Homeless Prevention and the Rapid Re Housing and Families Transition Project (LA Homeless)
• Developed and maintained financial records and reports as a liaison between the Church and the Westminster Foundation
• Skills include proficiency in MS Office, HMIS, CMS, CMIS, Mobiltrak, Virtuoso, Streamliner, Centre VU, Pay Edit, ADP, CBIS and SAP; also qualified as a Notary Public

Allsource Southern Xxxxxx Gas

Community Services Coordinator & Relationship Manager (2016 - Present)

• Reply to incoming email inquiries and respond to daily emails received from residents, legal staff, community entities, Public Affairs and the Resource Center; often requires detailed research and calls to both residents and temp home providers
• Help Relationship Managers complete research to investigate and resolve resident request and escalations as needed

Volunteers of America

Adult Homeless Services Director (2012 - 2016)

• Managed daily operations and a $10M budget including supervision of the largest year-round shelter for single adults in the City and County of Xxxxxx; oversaw a portfolio of 20 additional programs as well
• Actively recruited, hired, trained and supervise a staff of 100 located throughout LA
• Formulated and set into motion a cutting-edge program design for new and existing grant writing in order to secure new funding
• Offered supportive services to families, seniors, disabled persons, single adults and transition-aged youth while moving them from homelessness to permanent supportive housing
• Measures progress in order to drive process improvement; gained expertise in the principles of public funding, public relations, community needs assessment and employment and training programs
• Managed all ongoing developments in the fields of social services or other similar areas

Xxxxxx Homeless Services Authority

Director of Program-Home at Last (2008 2012)

• Drove daily functions and a $2M budget for a subsidiary of the Xxxxxx Homeless Service Authority
• Spearheaded all employment functions in a timely manner and in accordance with staffing needs
• Delivered supportive services to individuals and groups as they relocated to permanent supportive housing after being previously without a permanent home

Director of Program-Home at Last (Continued)

• Tended to the physical and social needs of clients; sustained an environment that humanized and dignified each individual client
• Served as a key member of American Recovery and Reinvestment Act for the $29M awarded to the Xxxxxx Housing Department and its Homeless Services Authority
• Administered a far-reaching service program; assessed situations in order to adopt operative courses of action
• Upheld effective internal and external communications at all times to make certain that all program stakeholders were on the same page in completing all initiatives
• Maintained a positive and professional working relationship with the Board of Supervisors and other County leaders
• Developed and enforced clear departmental objectives and follow through on attainment of each one
• Led subordinates to make sound decisions to cope with challenges; organized, assigned, delegated and prioritize work in order of importance and priority
• Assessed funding proposals and negotiated contracts and/or amendments with LAHSA grantees
• Crafted risk assessment reports from each program portfolio; helped to identify opportunities for LAHSA to deliver technical support and leverage its network and resources to assist agencies comprehensively
• Prepared amendments and change notices between LAHSA and its investors/subcontractors; submitted and filed all environmental review reports for investors
• Engaged in any consequent site visits as needed to help prepare the aforementioned reporting documentation

Westminster Presbyterian Church

Administrator (2003 2007)

• Maintained general operations and facilities for a historical cathedral valued at $10M; included preparing an operational budget worth millions of dollars and supervising a staff of five via facilitation of weekly personnel meetings
• Administered fiscal duties including payroll, benefits coordination, Accounts Payable/Receivables, taxes, insurance, Worker s Compensation, counting, deposits and pledge entries
• Controlled and distributed funds as part of a $100K grant from the Westminster Foundation
• Coordinated the Church s master schedule, including leasing facilities, contracts, calendar and weddings
• Led efforts to develop mailings and publications including Church newsletters
• Prepared for, attended and maintained Board of Session meetings and recorded minutes for each
• Provided holistic administrative support for leadership personnel and Church Board members

Contractor-Mellon Financial Corporation, Volt Employment Services, 2002 2003

Director Member Services Management, FAME Assistance Corporation, 1992 1998

Bachelor s Degree, Business Management-Project Management, National University

Bachelor s Degree Courses, Psychology, University of Phoenix

Courses, Economics and English, West Xxxxxx College

Courses, Xxxxxx Trade Technical College

Licensed Itinerant, Southern Xxxxxx School of Ministry

Commissioned Minister, Volunteers of America

Certificate, Promoting Wellness: An Integrated approach to Service Delivery

Certificate of Achievement, Leadership Skills Series

Training, Four Roles of Leadership-First Thing s First