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Andy J. Kim

xxx-xxx-xxxx Buford, GA abc@xyz.com

 

Communications

 

Promotion ~ Public Relations ~ customer Service

 

Profile

 

  Bachelor of Arts in Communication-Speech, with key coursework in Media, Media & Culture, Rhetoric, Persuasion, and Conflict Resolution; conversational and basic written skills in Korean

  Valuable practical experience in customer-focused, public-oriented and service-driven professional environments, with expertise in consulting to define needs, presenting recommendations, troubleshooting problems, and delivering solutions tailored to individual customers

  Solid background in business operations spanning sales, order processing, inventory monitoring, and records/information systems management through cash handling, theft/fraud risk control, and policies/procedures/standards compliance

  Self-motivated professional equally effective in independent and collaborative teamwork roles; willing to take on increasing and additional responsibilities in support of employer objectives

  Effectively prioritize, organize and manage workflow to maximize productivity and efficiency, meet deadlines and achieve performance goals

  Skilled in MS Office Suite along with POS systems; able to quickly learn new technologies

 

Professional Background

 

Walmart Buford, GA 2015-Present
Customer Service Associate; 2016-present

  Rapidly progressed to Customer Service Associate, actively communicating and collaborating with senior management in support of achieving goals; have completed comprehensive training in broad-scope customer service and money center operations, policies and procedures

  Effectively address customer inquiries and promptly respond to and resolve complaints to deliver optimal solutions, ensuring satisfaction and playing key role in building customer loyalty and driving revenue growth

  Efficiently process exchanges, returns and refunds

  Provide quality inbound and outbound moneygram/money order processing services

  Secure store assets by maintaining awareness of and preventing theft and fraudulent activities

Specialty Shop Cashier; 2015-2016

  Provided quality customer service in assisting with needs and inquiries, resolving complaints and efficiently processing sales, return and exchange transactions via POS system

  Entrusted with independently operating self-checkout stations under minimal supervision as well as accurately and securely managing high volume of cash

 

Oxford Cleaners Atlanta, GA 2007-2015
Cashier / Attendant

  As first point of contact for customers both onsite and via phone, effectively responded to inquiries and troubleshot issues as well as received and processed orders via computerized system; operated register, with accountability for thousands of dollars in sales transactions

  Actively tracked supplies inventory to maintain optimal stock levels

  Maintained efficient order/ticket and inventory system

  Consistently ensured compliance with industry and facility health, safety and sanitation standards

 

Education

 

Bachelor of Arts, Communication-Speech, Georgia State University; December 2015

GPA: 3.32 / 4.0 scale

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