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Andy J. Kim
xxx-xxx-xxxx │ Buford, GA │ abc@xyz.com
Communications
Promotion ~ Public Relations ~ customer Service
Profile
Bachelor of Arts in Communication-Speech, with key coursework in Media, Media & Culture, Rhetoric, Persuasion, and Conflict Resolution; conversational and basic written skills in Korean
Valuable practical experience in customer-focused, public-oriented and service-driven professional environments, with expertise in consulting to define needs, presenting recommendations, troubleshooting problems, and delivering solutions tailored to individual customers
Solid background in business operations spanning sales, order processing, inventory monitoring, and records/information systems management through cash handling, theft/fraud risk control, and policies/procedures/standards compliance
Self-motivated professional equally effective in independent and collaborative teamwork roles; willing to take on increasing and additional responsibilities in support of employer objectives
Effectively prioritize, organize and manage workflow to maximize productivity and efficiency, meet deadlines and achieve performance goals
Skilled in MS Office Suite along with POS systems; able to quickly learn new technologies
Professional Background
Walmart
Buford, GA
2015-Present
Customer Service Associate; 2016-present
Rapidly progressed to Customer Service Associate, actively communicating and collaborating with senior management in support of achieving goals; have completed comprehensive training in broad-scope customer service and money center operations, policies and procedures
Effectively address customer inquiries and promptly respond to and resolve complaints to deliver optimal solutions, ensuring satisfaction and playing key role in building customer loyalty and driving revenue growth
Efficiently process exchanges, returns and refunds
Provide quality inbound and outbound moneygram/money order processing services
Secure store assets by maintaining awareness of and preventing theft and fraudulent activities
Specialty Shop Cashier; 2015-2016
Provided quality customer service in assisting with needs and inquiries, resolving complaints and efficiently processing sales, return and exchange transactions via POS system
Entrusted with independently operating self-checkout stations under minimal supervision as well as accurately and securely managing high volume of cash
Oxford
Cleaners Atlanta, GA 2007-2015
Cashier / Attendant
As first point of contact for customers both onsite and via phone, effectively responded to inquiries and troubleshot issues as well as received and processed orders via computerized system; operated register, with accountability for thousands of dollars in sales transactions
Actively tracked supplies inventory to maintain optimal stock levels
Maintained efficient order/ticket and inventory system
Consistently ensured compliance with industry and facility health, safety and sanitation standards
Education
Bachelor of Arts, Communication-Speech, Georgia State University; December 2015
GPA: 3.32 / 4.0 scale
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