*** Relocating to Canada ***

  Accomplished information systems management leader with a proven track record of results-achieved.

  Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Experience designing and leading projects throughout the software development lifecycle, including managing dynamic teams.

  Broad understanding of data management, information flow and data governance issues.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

National Commercial Bank Kingston, Jamaica July 2002-Present

Application Project Team Lead, IT Division (July 2007-Present)

  Lead a team of four software developers to maximize their potential and excel.

  Spearhead training sessions about new processes and procedures before support teams and end users.

  Manage electronic banking channels, from planning to implementation, within budget and timelines, including user and business requirements; technical specifications; code reviews; and test inspections.

Achievements:

  Earned Employee of the Year on multiple occasions, plus technical excellence awards.

  Doubled the number of online, electronic channels available for consumers within eight months after leading design, development, testing and implementation of additional functionalities.

  Boosted first call resolution by 42%, reducing caller waiting time and improving call response time.

  Reduced from hours to approximately seven minutes in-branch processing time to open deposit accounts after leading a software development team and designing a new online account opening system.

  Helped the bank gain an additional revenue stream after leading technical design, development, testing and implementation of an online inter-bank transfer system.

Application Maintenance Team Lead (Oct. 2005-June 2007)

  Identified root causes and areas for improving application uptime and performance.

  Trained users and other support group personnel on how to use new technology to achieve goals.

  Recommended and implemented technology solutions to automate the maintenance of assigned systems.

Achievements:

  Increased in-branch customer migration to electronic channels by about 10% per month and improved website traffic, uptimes and performance of systems after planning, designing and implementing a fully-automated application monitoring system for the electronic banking suite of applications.

  Helped the bank acquire a significant contract after designing and managing the implementation of an automated online refunds management interface between the bank and the leading mortgage provider.

  Saved money by lowering processing time 80% after helping design, test and implement a solution to revamp how checks were processed.

  Boosted employee productivity by developed training manuals that helped new and junior software development team members.

National Commercial Bank Kingston, Jamaica July 2002-Present

Programmer/Analyst (July 2002-Oct. 2005)

  Helped with the integration and implementation of enterprise application systems while simultaneously supporting multiple legacy application systems, databases and servers.

  Supported applications for all departments pertaining to banking and credit card processing systems.

  Provided project and systems support throughout the complete Systems Development Lifecycle.

Achievements:

  Increased department profit 5% after diagnosing and resolving production issues.

  Created the standard template for random first prize draw applications and future prize drawings.

  Helped spearhead transformation of data from legacy systems to a new core banking system.

Hardware: Windows, Macintosh OS X and UNIX.

Software: Microsoft Office, Project, Visio, Visual Studio, Visual Source Safe and Foundation Server; Eclipse; Agile Project Management; Systems Analysis; REST; SOAP; SQL Server Management Studio; JIRA; SoapUI; Surround SCM; GIT; IBM WebSphere and HTTP Proxy Server; JBOSS; IIS; Crystal Reports; and Jasper Reports.

Programming: Java; JavaScript; J2EE; Java Server Pages (JSP); HTML; SQL; Seam; Rich Faces; T-SQL and PL-SQL; AJAX; LINQ; CSS; COBOL; C#; VB.NET; MVC; and Active Server Pages (ASP.NET).

Database Servers: MySQL, MS SQL Server, Oracle and Informix.

Banking: Oracle Flex Cube, SWIFT Messaging, RTGS, ACH and IVR.

Master of Business Administration (MBA), General Management focus, University of Technology; 2015

ITIL Foundation V3 Certified; since Nov. 2013

RAP CTI Certified Professional; since Oct. 2003

  Completed Managing Agile Projects Using Scrum and Programming and Web Design training.