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Award-winning Business Professional, with long-term, multi-facetted experience and capabilities, seeking to utilize Operations Management, Sales, Customer Support and Personnel Oversight
capabilities in a challenging District or Regional Manager assignment
Operations Management ~ Merchandising ~ Multi-Unit Management ~ Team Direction and Motivation ~ Regional/Corporate Training ~ Customer Relations and Satisfaction ~ Sales Goal Setting and Achievement ~ Merchandise/Inventory Control ~ Human Resources ~ Multitasking
Long-term stable career background in retail sector for major U.S. organization; proven success in spearheading crucial sales activities toward achieving/surpassing goals as well as performing outstanding team development and oversight
Continually utilize excellence in business planning, goal setting and performance analysis as well as merchandising and inventory control; adapt quickly to difficult situations and employ outstanding strengths in conceptualizing solutions to complex situations while employing practical and cost-effective strategies to drive organizational profitability
Skilled in wide array of Human Resources Management functions including making exceptional staff recruitment decisions and providing crucial training toward developing top-performing teams and delivering world-class customer service at multiple organizational units; continually facilitate manager career progression by developing and implementing career development plans
Acknowledgement of performance excellence by senior management resulted in being selected to serve in multiple, crucial management assignments as well as in promotion from unit recording $1M in volume to $5M volume store
Consistently maximize use of resources, spearhead revenue growth, increase productivity and efficiencies, control costs/expenses and optimize bottom-line performance
Regularly provide volunteer support to Onesight and participate in vision care clinics in New Jersey and New York, providing service to underserved populations
Luxottica Retail, New Jersey/New York 2009 - Present
Optical Team Lead, Sunglass Hut North New Jersey (2015-Present)
Provide exceptional team leadership with clearly-defined performance methodologies, expectations and goals; consistently emphasize importance of ensuring that team members are guest ready.
Employ strong interpersonal skills to grow professional, business relationships with Target Optical Doctors to ensure delivery of eye examinations that include convenience, collaboration and consultative advisement for clientele.
Skillfully recruit, mentor and develop outstanding sales and service teams; continually inspire and motivate individuals to provide excellent work performance during current assignments as well as gain skills that will support leadership growth and upward corporate mobility.
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Regional Trainer, Sunglass Hut North New Jersey (2012-2015)
Recognition of performance excellence in previous role with organization resulted in promotion to serve in trainer assignment; delivered crucial training initiatives/programs and served as strategic partner with management, providing strong focus on professional development and on designing/implementing business plans.
Strategically assumed increasing responsibilities regarding mentoring/developing organizational management personnel; have held key role in assisting multiple individuals to gain promotion to higher management roles.
Store Manager, Sunglass Hut New York (2010-2012)
Advanced to comprehensive oversight responsibilities for store operations; managed Human Resources, sales, customer service and support, product merchandising and all inventory control.
Was successful in recruiting, training, coaching and leading exceptional sales and customer service/satisfaction team; skillfully designed/implemented sales planning that reflected customer needs/wants and scheduled work assignments to capitalize on recognizing/meeting consumer requirements with the resultant optimization of sales and operational/profit performance.
Inside Sales Representative, Wholesale Division, Port Washington, NY (2009-2010)
In this initial role with company designed and directed multiple product training programs for department store Associates.
Worked closely with department store Managers in developing and facilitating broad array of events designed to leverage brand to improve competitive edge and grow market share; utilized subject matter expertise in developing and implementing strategic product placement and merchandising in department stores.
Bachelor of Liberal Arts Communications, 2010
General Studies, 2006-2008
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