Resume Writing ?

The Following Text Is An Unformatted Professional Resume Sample

From The Writers At The Resume Writing Group, Inc.

This Resume Has Not Been Formatted

Click HERE!

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced Strategic Leader with 20+ years of experience in progressive management and operations roles within a variety of industries. Experienced in supervising cross-functional teams, overseeing internal quality levels, and providing comprehensive training/coaching. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, co-workers, and members of management


Proficient in: Microsoft Windows OS, Microsoft Office Suite, Lotus Notes, MacOS, Oracle, Avaya, Mitel, 1X Communicator, NICE IEX, and Verint Call Recording

Key Competencies


         Operations Management

         Strategy Development

         Project Management

         Internal Audits/Compliance


         Performance Development

         Cost Reduction


         Conflict Resolution


         Procedure Development

         Attention to Detail

         Process Improvement

         Complex Problem Solving


Professional Experience

Bristol West/Farmers Insurance, Ft. Lauderdale, FL September 1993-Present

Customer Advocate Supervisor/Back Office Underwriting (2009-Present)

  Directly manage several customer service and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency

  Supervise a team of 30 staff members which requires providing individualized feedback/coaching in addition to assisting with escalated customer service situations

  Monitor call quality levels using Verint call recording in order to ensure consistently high levels of quality, ensure compliance related issues are adhered to, and design/implement standard operating procedures

  Played a lead role in the completion of over 4,000 project hours during a large-scale project which was concentrated on enhancing a customer self-service system


Senior Accounting Services Supervisor (1997-2009)

  Facilitated day-to-day operations within the organization which included working closely with members of senior management, assisting with complex projects, and creating streamlined standard operating procedures

  Successfully reduced FTE employee needs through the implementation of streamlined operating procedures, and reviewed/analyzed complex quality and productivity related data

  Achieved an annual cost savings of over $200 thousand through the design of cost-saving initiatives and designed and executed comprehensive training/coaching programs

  Led the completion of quarterly internal audits, maintained a keen knowledge of Sarbanes-Oxley regulations, and provided training to staff members on compliance related issues


Additional Professional Experience Includes: Unit Manager (Florida, Texas, California)

Certifications & Awards

Master s Certificate in Advanced Project Management (2016)

Lean Six Sigma Green Belt (2016)

Community Service Lead/Mentor, Women s Inclusion Network


Awards Include: Leader of the Quarter (2011, 2016), Team of the Quarter (2010, 2012, 2015), Farmers Heroes Club (2010, 2011), and Shark Tank Winner (2013)

<< Previous           Back to Sitemap           Next >>

Remember: Hire Us To Write YOUR New Resume
And We GUARANTEE That If You’re Not Working In 60 Days Or Less,
We’ll Revise Your Resume, Refund Your Money,
AND Give You $50 EXTRA!

Click HERE!

Members Of The Following Resume Writing Associations:

BBB Rating : A+

Proud Sponsors Of:



For General Customer Service, Call Us Toll Free At 1-800-466-3076 Or Email Our Writers By Clicking HERE

 Resume Writing Group © 2005-.   All graphics & text on ResumeWritingGroup.Com are either owned or licensed by our company and may
not be reproduced without expressed, written consent.  Terms of service and rules for guarantees may be reviewed here...
*our resume writing Guarantee requires clients to save receipts as proof that they've submitted COPIES OF their NEW resume to a minimum of 40 employers USING OUR ADVICE.   REFUNDS ARE LIMITED TO RESUMES AND DO NOT INCLUDE ADDITIONAL SERVICES SUCH AS COVER LETTERS.REFUNDS CAN BE CLAIMED UP TO 90 DAYS AFTER PURCHASE.