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Yyyyyy x. yyyyyy




  Personable professional seeking a challenging role in the (INSERT FIELD/INDUSTRY HERE).

Summary of Qualifications

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Possess basic networking skills, including learning troubleshooting skills on my own.

  Proficient with the Windows operating system; Microsoft Office Suite; Lotus Notes; and SAP.

Work History


Customer Service Representative, Spectrum Brands Month 201X-Present

  Work closely with business customers, consumers and outside sales colleagues over the telephone, as well as engineering and marketing personnel, including preparing reports for the sales team and managers.

  Resolve missing deliveries and product specification issues that customers are experiencing.

  Issue credits, process returns and handle re-shipments of products as needed.

  Utilize a web program called homefront as well as MFG Pro to enter and change orders.


Call Center Associate, Oakley July 2016-Month 201X

  Communicated effectively with consumers and dealers over the telephone in a call center environment.

  Built and maintained rapport with key stakeholders to gain their trust, confidence and respect.

  Educated consumers and dealers about company products, including processing sales orders.

  Maintained diplomacy and tact to resolve shipping, warranties or navigating the website problems.

  Supported colleagues with other customer service initiatives such as email, chat and social media.


Customer Service Associate, Ralph s 2008-June 2016

  Demonstrated excellent listening and communication skills to assist shoppers with their grocery needs.

  Communicated effectively with a variety of key stakeholders on a daily basis such as customers, vendors and colleagues, including store management.

  Gained the trust, confidence and respect of management to serve as a backup to the Service Deli Manager.

  Trained, mentored and coached service deli on best practices of operations.

Customer Service Associate, ABB Inc. 2006-2007

  Displayed strong technical competency by establishing a Wi-Fi network for the office.

  Performed basic troubleshooting of office equipment to prevent colleagues from losing productivity.

  Prepared open order reports for customers using Microsoft Excel, and other reports using Excel and Word.

  Used Lotus Notes to plan a regional meeting with employees throughout the U.S.

Education and Affiliations


BA, Business Administration (BSBA), High Tech Management, Cal State University, San Marcos; earned 2005

Associate of Science (AS), Business Administration, Antelope Valley College; earned 2002


Leadership Team, Priority Christian Club; formed a worship team with other members.

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