Yyyyyy x. yyyyyy

Enthusiastic, Quick-Learning Administrative Support Professional who is eager to offer broad scope of Project Management, Training / Instructional Support, Team Building, and Conflict Resolution talents toward optimizing your success within a growth-oriented role. Ambitious Self-Starter who rises above administrative challenges to achieve winning outcomes, including rapidly adapting to evolving scenarios, as well as independently resolving issues. Bilingual Communicator (Spanish / English) who develops valuable relationships with administrative decision-makers, and who leads peers by example and with integrity.

Career Highlights Include:

  Excelling within fast-paced autonomous and / or collaborative work situations.

  Consistently achieving critical deadlines while upholding high-quality standards.

  Continually providing diplomatic resolutions to administrative concerns or challenges.

  Proactively pursuing new learning opportunities and taking on challenges to further growth.

Training / Instructional Support

  Utilized broad scope of academic knowledge and inter-office abilities toward training administrative staff on daily processes and procedures, including guidelines on grievance reporting.

  Maximized use of resources to meet campus goals by planning and prioritizing core team workflow.

  Proactively supported CUNY classroom instructors with student testing and other campus events.

Administrative Support / Multi-Project Management

  Capitalized on the opportunity to direct forward-thinking academic office operations to attain goals.

  Drove administrative operations efficiency by drafting and disseminating academically oriented correspondence, mass mailings, and other communications, including creating and maintaining a high-volume filing system, locating documents for staff, and managing files / data recordkeeping.

  Strategically steered high-level projects on-time within time-sensitive scenarios, including actively applying superior critical thinking, problem-solving, and organizational skills to meet objectives.

  Participated as an active member of the recruitment team, including assisting with campus recruitment events and research project initiatives, as well as reviewing admissions applications, objectively evaluating prospective student credentials, and enrolling students in designated programs.

Account Management / Billing Support

  Exhibited sharp analytical abilities toward handling wide-ranging account management, billing, and cash handling endeavors throughout career, including researching and resolving discrepancies; properly posting, adjustment, and documenting accounts; and ensuring billing accuracy at all times.

  Facilitated several types of accounts receivable statements and payment receipts; assessed accounts for possible projects; and provided solutions-generating recommendations for the billing manager.

  Efficiently compiled and distributed system reports, including verifying data, sending inquiries, performing key research as required, and accessing numerous websites to gain valuable information.

Customer Service / Conflict Resolution

  Played a vital role in delivering optimal customer service within fast-paced, deadline-oriented environments, including assessing customer needs to plan, coordinate, and direct diverse initiatives.

  Completed rigorous training and professional development across beneficial workshops led by the United Association for Labor Education, including demonstrating skill in handling various grievances.

  Gained comprehensive knowledge as an experienced leader in the resolution of union-driven issues.

Medical Billing Specialist Xxxxxx Lebanon Hospital Center, Xxxxxx, NY 2013 Present

Office Assistant City University of Xxxxxx Joseph S. Murray Institute, Xxxxxx, NY 2007 2013

Customer Service Representative ￨ Cashier Conway Store, Inc., Xxxxxx, NY 2002 2007

Bachelor of Science in Accounting Medgar Evers College City University of Xxxxxx

Workshop Participant 37^th UALE Northeast Summer School for Union Women

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Intuit QuickBooks ￨ ePACES ￨ ePREMIS ￨ Internet