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Yyyyyy x. yyyyyy
- xxxxxx Fountain Glen Ct. #316 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Sr. Field Auto insurance Appraiser Re-inspector /auditor
Qualifixxxxxxtions Profile
Self-motivated, and result-driven insurance professional with more than 36 years providing high-performance customer service, claims management, material damage appraisals and adjustment, and salvage yard estimation in the heavy equipment and automotive insurance industry.
Detail-oriented, well-organized, and resourceful to optimize limited resources to achieve outstanding results.
Proven adaptability to learn fast and reach high productivity levels in new and fast-paced work environments.
Effective people management and interpersonal communixxxxxxtion skills that help forge collaborative engagements among colleagues across diverse ethnicities and demographics.
Key Expertise
Planning & Execution Support
Customer Service Management
Relationship Management (Clients, Stakeholders, & the Public,)
Auto Insurance Claims Management
Vehicle Damage Appraisal & Audit
Investigative Research/Reporting
Risk Management
Insurance Xxxxxxrrier MD
Automotive Collision Repair
Independent/Staff Field Inspection & Re-Inspection
Heavy Equipment /Vehicle Estimation
Auto shop Operations
MD Eduxxxxxxtion for Claims Adjusters
Claims Total Loss & Salvage Yards
Subrogation Audits & Arbitration
MD Audit & Claims Support
Comprehensive Insurance Voxxxxxxbulary
CCC/Pathways, Mitchell & ADP Estimating System
Process/Workflow Improvement
Negotiations & Deal Closing
Inter-Office/Agency Coordination
Staff Supervision & Motivation
Professional Experience
Kemper Insurance Ÿ Xxxxx, AB
Material Damage Appraiser III May 2015 Present
Review and audit property and material damages, providing damage estimates and field appraisal reports, including sub-demand reviews and monthly log reports to ensure accurate closure of all insurance claims.
Platinum Group of Companies Alliance United Insurance Co. Ÿ Chatsworth, XXXXXX
Material Damage Manager Aug 2007 May 2015
Managed an entire Material Damage (MD) department including supervision of 7 Independent appraisal companies, several vendors, staff auditors, total loss/salvage adjusters, and field salvage yards estimators
Oversaw production of monthly department reports such as material damage audits on all appraisal reports, field re-inspections, subrogation audit report, and MD collision repair estimate audits, ensuring compliance with company policies and industry regulations and standards.
Provided assistance on determining total losses, leveraging expertise in estimating material damages.
Served as Material Damage class instructor for the claims department personnel
Managed vendor contacts and supported HR administration involving employee performance evaluation and performance reports.
Western General Insurance Ÿ Xxxxxxlabasas, XXXXXX
Senior Material Damage Auditor Jul 2005 Aug 2007
Audited field appraisal reports for staff, independents and collision repair facilities.
Assigned filed appraisal expired and maintained appraisal logs for easy reference in claims processing.
Amerixxxxxxn claims Appraisal Co. Ÿ Xxxxx, AB
Owner/Operator Jun 2004 Jul 2005
Built and grew an independent appraisal company, subcontracting work for Xxxxxxrolina Xxxxxxusality, Co. & Far West Insurance for the Xxxxxx, San Bernardino and Orange county tractors, trucks, and heavy industrial vehicles.
Conducted appraisals in shops and yards.
GMAC Insurance Ÿ Van Nuys, XXXXXX
Senior Material Damage Appraiser Jul 2002 Jun 2004
Conducted field appraisals and re-inspections, assisting office adjusters with expert opinion xxxxxxses and facts of loss verifixxxxxxtions in accordance with industry standards and practices.
Trained junior appraisers on estimating methods and techniques that ensure accurate results.
Yyyyyy x. yyyyyy
- xxxxxx Fountain Glen Ct. #316 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Condor Insurance Ÿ Xxxxxxlabasas, XXXXXX
Material Damage Supervisor Apr 1999 Jun 2002
Conducted field heavy equipment appraisals, auto damage re-inspections, independent appraisals audits, and sub-demand audits in accordance with company standards and procedures.
Processed DRP and DMV documentation, and supervised auto salvage yard appraisals and salvage lot proceeds.
Financial Indemnity Insurance Co-Unitrin, Co. Ÿ Woodland Hills XXXXXX.
Material Damage Appraiser May 1990 Apr 1999
Crawford & Co. Ÿ Pasadena, XXXXXX
Material Damage Appraiser May 1989 May 1990
Coastal Insurance Company Ÿ Northridge, XXXXXX.
Material Damage Appraiser/Re-inspector Aug 1988 May 1989
Century National Insurance Co. Ÿ North Hollywood, XXXXXX
Material Damage Appraiser May 1983 Aug 1988
Superior Auto body Ÿ North Hollywood, XXXXXX
Shop Mechanic and Estimator May 1980 May 1983
Eduxxxxxxtion & Credentials
Associate s Degree in Liberal Arts (Humanities), XXXXXX MISSION COLLEGE Ÿ Sylmar, XXXXXX (1996)
Professional Development/Certifixxxxxxtion
Certified in NICTA and NICB Training, NICTA CLASSES (2011)
Heavy Equipment & Tractor Damage Estimating, Vale National Training center, Chambersburg, PA (1999)
Claims Person & Public, Insurance Eduxxxxxxtion Association, Fullerton XXXXXX (1986)
Auto Damage Estimating, Vale National Training center, Fresno, XXXXXX (1986)
I-XXXXXXR Gold Certified (1997) | I-XXXXXXR Classes Certified, Xxxxxx XXXXXX (1993)
Audatex computer School, Tustin XXXXXX (1985)
Yearly unfair claims practice classes.
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