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Versatile, hard-working, and attentive customer service professional with several years of experience in customer service and leadership roles within a variety of industries. Advanced experience in supporting customer service operations along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with superior communication and interpersonal abilities in addition to a background in fostering a positive work environment.

Administrative Support Workflow/Process Improvement Customer Service/Support

Attention to Detail Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Oral/Written Communication Microsoft Office Suite

• Direct day to day customer service operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Assist customer with any questions related to the menu, process cash/credit transactions, and prepare food/drinks
• Utilize superior communication abilities to build positive relationships with customers, co-workers, and members of management

• Held several roles within the United States Army which included Infantryman, Squad Drive, and Technician Assistant
• Play a lead role in ensuring the Stryker vehicle was operable and ready to deploy at all times in addition to maintaining the weapons on the vehicle
• Participated in training events which were centered on vehicle repair/maintenance and successfully diffused operational issues such as a vehicle catching fire during a scheduled training session
• As a Technician Assistant, provided on-site technical support to several locations and made appointments for an IT Technician
• Awarded 2 Army Achievement Medals and Certificate of Honorable Retirement

Bachelor s Degree (Currently Enrolled)

University of Maryland University College Europe