• Over 8 years of experience serving as a patient advocate, focusing primarily on patient rights and enhanced level of daily life.
• Strong interpersonal communication skills, key to interacting with patients, family members and customers in various settings.
• Demonstrated ability to streamline office operations, leading to increased efficiency.

Personal Care Assistant, Tulare, CA 2008-Present

• Provide critical care for patient possessing mental disabilities, with main responsibilities including appointment scheduling, monetary management and aiding with activities of daily living.
• Properly relay information to caregivers and family members regarding patient progress on a daily basis.
• Serve as an advocate for patient throughout all daily activities.

California Psychcare, Bakersfield, CA 2013

Case Worker

• Contributed extensively to growth and development of children possessing special needs and Autism.
• Developed individualized action plans to cater to the needs of each child; assessing progress regularly.
• Aided with activities of daily living, including personal hygiene, abiding by rules and any behavioral issues.

Earlimart Dusters, Earlimart, CA 2008-2014

Office Assistant

• Fulfilled key administrative support position, with associated responsibilities including call management, data entry and processing documents.
• Provided top notch customer service by resolving inquiries and interfacing with clients on a daily basis.
• Demonstrated strong organizational management skills throughout daily operations.

State Farm Insurance John Whitboard Agency, Agoura Hills, CA 1998-2008 & 2008-2013

License Agent, Customer Service Representative

• Assumed key role promoting insurance services to businesses and individuals, primarily focusing on determining eligibility of client, resolving inquiries and reviewing claims.
• Implemented various strategies to attract new clientele, leading to increased company revenue.

String s Italian Cafe, Visalia, CA 1995-1998

Manager

• Exemplified strong leadership, organizational and communication skills throughout day to day operations.
• Chief responsibilities included staff management, scheduling, budget management and providing excellent customer service.

Bachelor Degree in Sociology, Minor in Psychology, California State University Bakersfield, Bakersfield, CA

Resident Insurance Producer:

Accident and Health Status, 10/13/2004- 8/31/2013

Casualty Broker-Agent Status, 10/13/2004-8/31/2016

Life-Only Status, 10/13/2004- 8/31/2016

Property Broker-Agent Status, 10/13/2004- 8/31/2016