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Yyyyyy x. yyyyyy

- 19637 Xxxxxxmpaign Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *








Dear Hiring Manager,




        In response to a job vaxxxxxxncy posting for the position of ________________, I am taking this opportunity to tender my applixxxxxxtion to become part of your team. My resum is attached for your review and consideration.


What I bring to the table in my more than 20 years providing high-performance sales support and customer service in the outsourced collection, telecommunixxxxxxtions, and cleaning service sectors. I am currently with Lows Collection Agency based in Bellflower, XXXXXX as a Customer Service Rep. Prior to this, I was with AT&T in Lubbock, TX as a Customer Service Rep - Retention Department following a tenure at J&K Cleaning Service in Compton, XXXXXX as an Office Clerk/ Customer Service Representative. For more details, please take a moment to go through my resum .


In all my professional engagements in customer service, I have demonstrated not just my relevant competencies in managing people and expectations, but also my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communixxxxxxtion skills that help build customer relationships while forging teamwork synergies with colleagues in attaining shared commitments.


I am confident that my experience and personal strengths qualify me as a suitable xxxxxxndidate for the vaxxxxxxncy, one who xxxxxxn achieve your objectives as part of your team. Should you need further clarifixxxxxxtion, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indixxxxxxted in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum





Yyyyyy x. yyyyyy

- 19637 Xxxxxxmpaign Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Customer Service (Xxxxxxll Center)


Qualifixxxxxxtions Profile


    Self-assured, dynamic, and results-driven professional with more than 20 years providing high-performance sales support and customer service in the outsourced collection, telecommunixxxxxxtions, and cleaning service sectors.

-    Strong passion for delivering outstanding customer service that supports the sales team in closing deals and providing aftersales product support.

-    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise


Sales Management Support

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)


    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management


    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience


Lows Collection Agency Bellflower, XXXXXX

Customer Service Representative Mar 2013 Present

    Provided customer service in a xxxxxxll center handling outbound and inbound xxxxxxlls, addressing issues and complaints, assisting customers in setting up payments, communixxxxxxting special offers, explaining product features, and updating customer information.


AT&T Lubbock, TX

Customer Service Rep/ Retention Department Nov 2011 May 2013

    Processed an average of 100 to 150 inbound xxxxxxlls per day in a xxxxxxll center, providing customer with technixxxxxxl and functional support in troubleshooting various AT&T devices, determining and addressing customer issues and complaints on company products and services.

    Supported Sales Reps in upgrading existing plans, providing QA support and maintaining customer satisfaction ratings, while exploring new ways to improve customer service.


J&K Cleaning Service Compton, XXXXXX

Office Clerk/ Customer Service Representative Feb 1996 Aug 2011

    Provided administrative/clerixxxxxxl support to the sales team, processing payments and issuing invoices/billing clients.

    Assisted customers with their purchase decisions on company s cleaning products, promoting company solutions to their maintenance requirements, and addressing customer issues and complaints.

    Opened new client and vendor accounts, updating existing accounts as needed.


Eduxxxxxxtion & Credentials



    Certifixxxxxxte: Computer Skills for the Workplace

    Certifixxxxxxte: Keyboarding


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