Customer service professional with valuable, hands-on experience, including with collections.

  Stellar rapport and relationship building skills, gaining the trust, confidence and respect of colleagues.

  Outstanding communication skills, including training team members on best practices of operations.

  Proficient with MS Office; SAP; Oracle; JD Edwards; AS/400 I-Series Systems; and Macola & Macola ES.

Contract Reporting Specialist, Intalere, Inc. Mar. 2013-Present

  Approve and post batches to AS/400 I-Series System, reconcile fees and clarify discrepancies.

  Confirm and complete batch ticket information for checks and reports.

  Process administrative fees or rebates, including for food programs.

  Resolve supplier report and fee discrepancies, including making adjustments to previously posted batches.

  Manage facility kickouts, exceptions, overpayments and refunds.

  Complete weekly, monthly, quarterly and yearly reports in an accurate, timely and efficient manner.

  Assist with supplier reporting and payment assistance, including helping to create a new supplier payment processing database and consistently maintain aged accounts.

  Host monthly training sessions and assist with the completion of audits.

Accounts Receivable/Collections, Elsevier (hired via Kforce) Oct. 2012-Mar. 2013

  Reconciled accounts and prepared bills and invoices for services rendered.

  Communicated effectively over the telephone to collect outstanding debts from customers.

  Processed payments in a polite and timely fashion and updated the computer database.

  Displayed strong attention to detail skills to prepare end of month reports and maintain aged accounts.

Accounts Receivable Coordinator, Consolidated Design West July 2012-Sept. 2012

  Helped to open new accounts and also generated invoices or verifying new purchase orders.

  Collected monies from debt holders and reconciled accounts.

  Approved or denied credit to key stakeholders based on terms and conditions.

  Performed month-end closing; validated resale certificates; and prepared aging reports for the sales team.

Accounts Receivable Coordinator, Diagraph-ITW Co. June 2011-June 2012

  Generated invoices or verified new purchase orders, including preparing Pro-Forma invoices.

  Process payments to pay off credit card and collected monies from debt holders and reconciled accounts.

  Approved or denied credit to key stakeholders based on terms and conditions.

  Performed month-end closing; validated resale certificates; and prepared aging reports for the sales team.

Accounts Receivable Coordinator, Furniture Brands July 2008-Jan. 2011

  Displayed solid leadership while serving as a Backup to the Manager and other divisions.

  Conducted account reconciliations; collections; and processing of credit cards, ACH and wires.

Accounts Receivable Coordinator, Sara Lee Bakery Group Jan. 2006-July 2008

Bookkeeper, First National Bank Jan. 2002-Jan. 2006