Yyyyyy x. yyyyyy

Aberdeen, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your success.

To acquaint you with my background, I can offer proven experience in Multi-Site Operations Management, New Business Development, Multimillion-Dollar Portfolio Management, Financial Servicing, Consultative Sales, and Client Relations. I am also experienced in all facets of Team Building / Training, Performance Management, Asset Management, Expense Control, and Internal / External Auditing, and consistently achieve winning outcomes due to my superior skills in critical thinking, time management, and attention-to detail.

Currently, as the Vice President / Call Center / Center Manager for CitiFinancial Servicing, I expertly lead the company s liquidation vision and loss mitigation efforts while driving lucrative servicing center performance initiatives. Within this role, I mentor and manage 12+ staff responsible for controlling losses, yields, and operating expenses while successfully overseeing a $150-million multi-state real estate portfolio and delivering quality-centric customer service to build relationships, reduce delinquency, and minimize losses. Furthermore, I profitably spearhead customer-specific financial planning, budgeting, hardship, credit counseling, and insurance claims handling, as well as payment product sales.

A sample of my achievements include:

  Generating Satisfactory audit ratings via strict policy and CFPB regulatory compliance.

  Conscientiously managing highly regulated S.A.F.E. Act Consent Order to zero error tolerance.

  Reducing 30-day starting delinquencies 87% and increasing auto-payment plan penetration 250%.

  Serving as a four-time leveraged recipient of receivables based on performance and capabilities.

  Achieving Northeast Area MVP (2014, 2015) and Northeast Area Leadership Award (2011, 2012).

  Commencing closure of CFS s centralized offices in 2017, including running a pilot and assisting in drafting policies / procedures for remaining staff to handle customer inquiries after company closure.

To complement this experience, please note that I earned a Bachelor of Science in Business Management from Xxxxxx College and an Associate s Degree in Accounting from Middlesex County College. I also hold UST S.A.F.E. Act Licensed Mortgage Loan Originator and S.A.F.E. Act Licensed Qualified Individual Residential Mortgage Lender credentials.

I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy