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Store Operations ~ Patient Safety ~ Regulatory Compliance
Customer Service ~ Patient Education ~ Team Collaboration
Proficiency in partnering with multi-disciplinary and culturally-diverse health care team members to ensure prescription accuracy and prevent adverse drug reactions and drug misuse.
Personable, helpful, and extremely customer service-focused.
Adept at counseling patients in taking prescribed and over-the-counter products to ensure safety and comprehension.
Maintain up-to-date knowledge of industry & therapeutic trends such as herbs, vitamins, and supplements.
Possess polished interpersonal, analytical, critical thinking, planning, and clinical skills.
Oaks Pharmacy, Kissimmee, FL, 2016 to Present
Process prescriptions and perform tasks such as generating labels, locating drugs from inventory, responding to customer inquiries, maintaining CII inventory log, and administering vaccinations.
Counsel, educate, and instruct patients in prescriptions, OTC products, and other health-related items.
Closely monitor patient medication profiles for drug interactions, auto refills, precautions, and drug-disease contraindications.
Train, mentor, and coach pharmacy technicians, provide constructive feedback, and enforce compliance with corporate and regulatory requirements.
Publix Pharmacies, multiple locations, 1998 to 2016
Assistant Pharmacy Manager, #1216 and #1045 2009 2016
Assistant Pharmacy Manager, #0382 1998 2000
Collaboratively directed full-scope pharmacy operations encompassing workflow management, inventory control, quality assurance, patient safety, customer service, loss prevention, regulatory compliance, and fiscal oversight.
Generated controlled substance reports, filled prescriptions, conducted audits, and maintained up-to-date pharmacy records.
Anticipated and identified business opportunities and solutions to optimize pharmacy performance and profitability.
Fostered, nurtured, and promoted team cohesiveness to maximize staff satisfaction, productivity, and morale.
Provided critical patient counseling in areas such as correct medication usage/dosage and therapeutic options.
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Proactively promoted community pharmacy services such as health screenings, immunizations, diabetes management, and Medication Therapy Management (MTM).
Proficiently compounded and dispensed prescribed medications, drugs, and other pharmaceuticals in alignment with rigorous policies and procedures.
Pharmacy Manager, #0235 2000 2009
Pharmacy Manager, #382 and #235 2000 2008
Established operational goals and steered process improvements to enhance sales, customer satisfaction, productivity, customer loyalty, and quality assurance.
Administered customer service programs such as auto-refill, web-based and phone refill requests, and outbound calling to engage customers and fortify relationships.
Coordinated and actively participated in community pharmacy services and programs such as health screenings, immunizations, diabetes management, and MTM services.
Interviewed, hired, trained, mentored, and directed new team members, conducted performance appraisals, and instructed interns in all pharmacy rules, protocols, regulations, and procedures.
Controlled inventory management and record-keeping for controlled substances.
Advised pharmacy customers on drug interactions, side effects, dosage, and proper storage of pharmaceuticals.
Cultivated and maintained productive relationships with physicians and other health care professionals, vital to achieving or exceeding store goals.
Compounded and dispensed prescribed medications, drugs, and other pharmaceuticals according to professional standards and legal requirements.
Albertson's, 1997 to 1998
Accurately interpreted physician orders and maintained meticulous records for controlled substances in accordance with strict regulatory requirements.
Provided professional consultation to customers and responded diplomatically to complaints when required.
Trained pharmacy technicians in daily job functions with an emphasis ensuring compliance with government regulations.
Registered Pharmacist, PS0032102
State of Florida, Department of Health, Division of Medical Quality Assurance
Bachelor of Pharmacy
Government College of Pharmacy, India
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