• Results-driven Leader possessing 15+ years of professional experience across multiple industries.
• Dynamic interpersonal communication skills, instrumental to coaching staff members and forming positive relationships with patrons.
• Experienced in overseeing human resource services, marketing initiatives and record management.
• Basic linguistic fluency in French.

Laser Bounce 2011-Present

General Manager

• Fulfill key operations management role within a fast-paced business generating $3M annually.
• Direct day to day operations of 8 full time employees and 50+ part time staff members.
• Handle various human resource services, including benefits administration, recruitment and monitoring performance.
• Deliver high quality service, key to ensuring guest satisfaction and retention.
• Design and deploy highly effective web marketing strategies to attract new clientele; successfully maintain Wordpress website.
• Demonstrate excellent communication skills while maintaining positive relationships with groups throughout community.
• Utilize strong organizational skills to generate daily, weekly and monthly sales reports.
• Form positive relationships with third party vendors; use strong negotiation abilities to ensure favorable terms throughout all transactions.
• Maintain strict adherence to regulations, codes and state laws throughout all operations; serve as point of contact for all legal issues.

Key Achievements:

• Successfully led install and programming of IP based network containing 20+ telephones, 6 point of sales, 7 PCs and multiple network based digital displays.
• Created new operating procedures and training handbook.

North Shore LIJ Health Systems 2007-2011

Clinical Practice Plan Representative

• Maintained quality control throughout all operations; thoroughly reviewed clinical billing information for accuracy.
• Provided top-notch customer service throughout daily interactions; promptly resolved / reconciled billing issues.
• Generated detailed reports; relayed pertinent information to appropriate parties.

Previous Positions:

Laser Kingdom of Neptune Inc.; Coram, NY, Supervisor 2001-2008

Wood Kingdom Inc., Farmingdale, NY; Birthday Party Coordinator 1998-2001

Coursework Completed Toward Master Degree in Computer Information System, Long Island University

BS in Health Sciences, Concentration: Health Information Systems, Stony Brook University; 2007

Relevant coursework completed: Programming and Computers I & II, Developing Information Systems, Health Information Systems Management, Businesses in the 21st Century, Utilization and Outcomes Research Methods, Financial Accounting, Professional Writing and Database Fundamentals.

Member, International Association of Amusement Parks and Attractions