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YYYYYY X. YYYYYY

0000 xxxxxx xxxx , xxxx , xxxxx 00000 252-623-8735 abc@xyz.com

 

Summary of Qualifications

 

  Personable professional and leader with a work history of consistently exceeding performance objectives.

  Outstanding listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.

  Proactively identified problems in a real time and implemented favorable solutions.

  Solid time management, attention to detail and organizational, including prioritizing tasks.

  Proficient with Microsoft Office Suite.

Work History

 

Customer Service Associate, Express Pros Credit Reporting June 2012-Present

  Analyze the credit report of individual customers in order to determine whether credit should be granted.

  Collaborate with colleagues to ensure clientele have a professional service experience.

  Display competency of computer systems to record and complete customer orders.

 

College Tutor (Independent Contractor) Jan. 2006-Present

  Educate college students struggling with learning mathematics, science and English-level courses.

  Identify roadblocks each client is running into, and develop teaching methods to ensure retention of curriculum in order for students to achieve academic success.

  Showcase a proven ability to work well independently and to motivate and inspire others.

 

Pharmacy Technician, Pharmacy One July 2009-June 2012

  Demonstrated stellar rapport building skills while communicating effectively with customers.

  Safely and accurately filled prescriptions according to physician orders.

  Displayed strong organizational skills to record all transactions in order to file with insurance companies.

 

Customer Service Associate, Express Pros Credit Union Dec. 2008-Apr. 2009

  Gained the trust, confidence and respect of customers and colleagues in a fast-paced environment.

  Processed customer transactions in a friendly, accurate and timely manner.

 

Customer Service Associate, The Pantry July 2007-Oct. 2008

  Excelled in a retail store environment by providing exceptional service to customers.

  Transported goods from the back of the store to the sales floor and stocked accordingly.

Education, Training and Certificates

 

Master of Science (MS), Clinical Psychology, Webster University; earned May 2016

Bachelor of Science (BS), Chemistry, Campbell University; earned Dec. 2013

 

  FCRA Certified; since 2014

  Certified Nursing Assistant (CNA), State of North Carolina; since 2010

  Pharmacy Technician Certified; since 2008

  Optometric Assistant Certified; since 2007

Volunteer Work

 

American Red Cross; since 2006 (emergency disaster response; youth safety programs; and blood drives).

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