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Personable professional and leader with a work history of consistently exceeding performance objectives.
Outstanding listening, verbal communication and interpersonal skills to gain the trust of key stakeholders.
Proactively identified problems in a real time and implemented favorable solutions.
Solid time management, attention to detail and organizational, including prioritizing tasks.
Proficient with Microsoft Office Suite.
Customer Service Associate, Express Pros Credit Reporting June 2012-Present
Analyze the credit report of individual customers in order to determine whether credit should be granted.
Collaborate with colleagues to ensure clientele have a professional service experience.
Display competency of computer systems to record and complete customer orders.
College Tutor (Independent Contractor) Jan. 2006-Present
Educate college students struggling with learning mathematics, science and English-level courses.
Identify roadblocks each client is running into, and develop teaching methods to ensure retention of curriculum in order for students to achieve academic success.
Showcase a proven ability to work well independently and to motivate and inspire others.
Pharmacy Technician, Pharmacy One July 2009-June 2012
Demonstrated stellar rapport building skills while communicating effectively with customers.
Safely and accurately filled prescriptions according to physician orders.
Displayed strong organizational skills to record all transactions in order to file with insurance companies.
Customer Service Associate, Express Pros Credit Union Dec. 2008-Apr. 2009
Gained the trust, confidence and respect of customers and colleagues in a fast-paced environment.
Processed customer transactions in a friendly, accurate and timely manner.
Customer Service Associate, The Pantry July 2007-Oct. 2008
Excelled in a retail store environment by providing exceptional service to customers.
Transported goods from the back of the store to the sales floor and stocked accordingly.
Master of Science (MS), Clinical Psychology, Webster University; earned May 2016
Bachelor of Science (BS), Chemistry, Campbell University; earned Dec. 2013
FCRA Certified; since 2014
Certified Nursing Assistant (CNA), State of North Carolina; since 2010
Pharmacy Technician Certified; since 2008
Optometric Assistant Certified; since 2007
American Red Cross; since 2006 (emergency disaster response; youth safety programs; and blood drives).
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