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Driven, focused, and knowledgeable Strategic Leader with 13+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting daily strategic operations, designing strategies focused on increasing productivity, and overseeing sales/business development functions. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, suppliers, clients, and members of management.

Operations Management Real Estate Industry Process Improvement Administrative Support

Attention to Detail Contract Negotiation Complex Problem Solving Strategy Development

Team Leadership Report Generation Vendor Management Onesite, Yardi, Rent Roll, AMSI, Insite

• SoCal Community Peer Trainer Award (2015)
• Community Manager of the Year (2014 & 2015)
• Award for Lowest Cost Per Turnover (2009 & 2010)

• Direct day to day administrative operations within a fast-paced environment with a focus on increasing productivity and efficiency levels
• Consistently achieve financial goals which requires monitoring budgets, generating financial reports, and managing both income and expenses
• Maintain a significant knowledge of current market conditions, supervise cross-functional teams, and implement innovative standard operating procedures
• Support the maintenance department within the community, ensure quality standards are adhered to, and complete detailed property inspections

• Manage training program logistics which center on training new employees on both the purchasing program and the program specific website
• Monitor and purchase supplies, coordinate service scheduling, create program enhancements, and generate training specific reports
• Instrumental in onboarding new vendors in addition to updating regional employees on location specific regulations

• Provide comprehensive training to new members of management within the organization which included outlining standard operating procedures and regulatory standards
• Guide individuals on internal systems, Onesite reports, payroll processing, property inspection completion, and financial report generation
• Outline best practices related to monthly forecasting, human resources management, leasing best practices, collections, revenue enhancement, and capital improvements

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• Managed administrative functions within the community which included building relationships with both current and prospective tenants along with diffusing escalated operational issues
• Assisted with marketing tasks such as market research and promotion development, established internal financial goals, and prepared/reviewed lease documents
• Supervised internal team members and coordinated property maintenance which required monitoring project quality and completing inspections of completed work orders

• Coordinated both marketing and sales functions within the organization which included generating sales presentations, overcoming client objections, and negotiating deals
• Utilized superior communication and interpersonal abilities to maintain positive relationships with both new and existing customers

Completed Training Includes: Regional Manager Financial Training, Real Estate Trainer s Courses/California Real Estate License, Human Resource Training, Financial Budget and Forecast Training, Environmental Health and Safety, Customer Service, and Sexual Harassment Prevention