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Yyyyyy x. yyyyyy xxx-xxx-xxxx


Experienced Strategic Leader with several years of experience in high-stress environments along with a strong background within the automotive service industry. Experienced in managing day-to-day administrative operations, implementing both sales and operational procedures, and supervising cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


         Operations Management

         Sales/Business Development

         Cost Reduction Strategies

         Strategy Development


         Automotive Service Industry

         Complex Problem Solving


         Automotive Repair


         Process Improvement

         Attention to Detail

         Staff Management

         Project Management


Professional Experience

Northside Automotive, Johnson City, NY December 2004-Present

Service Manager

  • Directly manage day-to-day operations within a fast-paced automotive service environment with a focus on increasing productivity and efficiency
  • Instrumental in growing client accounts from under 2,000 to approximately 5,000 accounts within 11 years which account for over $1 million in annual sales
  • Design and implement comprehensive standard operation procedures which are concentrated on increasing client retention rates and improving satisfaction levels
  • Supervise a team of 6 Service Technicians which requires providing individualized feedback/coaching in addition to managing employee relations issues such as terminations and/or performance management
  • Played a lead role in the opening of a 2nd location due to high volumes of business which required extensive project management abilities


Valvoline Instant Oil Change, Binghamton, NY August 2002-December 2004

Service Manager

  • Guided the daily operations and administrative operations within the organization which included managing customer accounts and handling customer service issues
  • Implemented unique sales/business development strategies which resulted in consistently exceeded sales metrics and improved customer service levels
  • Supervised a team of Service Technicians which included providing training to new employees and assisting with complex issues as needed
  • Maintained a significant knowledge of organizational products/services which resulted in making appropriate service recommendations to customers based on their needs

Additional Professional Experience Includes: Department Manager, ManPower (IBM), 1999-2002



Automotive Service Excellence Service Writer (ASE), Automotive Training Institute

Yyyyyy x. yyyyyy xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in operations/managerial roles within automotive service environments with experience in developing streamlined business processes, monitoring financial operations, and supervising cross-functional teams. In addition, I have a keen ability to foster positive rapport with clients, vendors, co-workers, and members of management.


To complement my professional experience, I also possess superior interpersonal and communication skills with an impressive ability to lead large-scale projects and design internal systems focused on streamlining current processes.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.







Yyyyyy x. yyyyyy









Yyyyyy x. yyyyyy xxx-xxx-xxxx







Contact Name

Company Name


City/State/Zip Code


Dear ________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Crystal Corporal



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