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Yyyyyy x. yyyyyy

- 0000 xxxxxx xxxx , xxxx , xxxxx 00000 ( (xxx-xxx-xxxx *


Administration (HR /Office)

Qualifications Profile


    Self-assured and results-driven professional with more than 7 years providing high-performance customer service, event management, and administrative/clerical support to executives in the military, non-destructive testing labs, and heavy automotive service industries.

-    Exhibited strong dedication to process efficiencies in providing personnel and office administration solutions, ensuring compliance with organizational policies and regulatory requirements, and steering workflow analysis and staff performance improvement initiatives.

-    Effectively multitasked and prioritized projects/workflows that maximized productive use of time and limited resources in achieving performance goals and expected outcomes.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Effective people management that bring workforce diversity into a team advantage for achieving shared commitments


Key Expertise

    Customer Service Management

    Office & Staff Administration

    Confidential Records & Document Management

    Relationship Management (Management, Stakeholders, Suppliers & the Public)

    Event Administration

    Correspondence Management

    Business Travel Arrangements

    Workforce Diversity Management

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Staff Supervision & Training


    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Web Research, & Social Networking


Professional Experience


Fleetpride Visalia, CA DC Administrator Jul 2014 Present

    Provide administrative support, processing reports and information requests, preparing, receiving, and sending correspondences, receiving visitors, filing and organizing documents, and managing customer accounts in accordance with office procedures and service quality standards.

    Prepare invoices, memos, letters, financial statements, and presentations using appropriate applications.

    Interact with customers, employees, and supplier to address questions and complaints, explain product information, and process orders.

    Managed inventory and basic bookkeeping, operating office machines, voice mail systems, and personal computers.


US Marine Corps

Administrative Assistant - Johannesburg, South Africa Jun 2011 Jun 2013

    Served as a front line manager ensuring daily operations were successfully accomplished, addressing complaints and issues in a timely manner, while providing administrative and clerical support to management and staff.

    Met 100% of organizational objectives, applying for and receiving visas and country clearances required.

    Successfully resolved crisis situations on time, building relationships with culturally diverse workforce.

    Maintained office hygiene and aesthetics, while properly organizing and archiving office files and documents for quick retrieval when needed.

    Successfully organized 2 regional conferences, coordinating all lodgings, rentals, and logistical support for 28 employees from various parts of Africa to one location, ensuing 100% operational readiness.

Administrative Assistant Yuma, AZ Jun 2009 May 2011

    Assisted in daily operational tasks, providing administrative support that included processing staff travel authorizations and service vouchers, correspondence, and postal work, organizing files, binders, and notebooks,

    Performed logistics coordination in successfully staging corporate and workplace social events and commemorations.

    Met 100% of organizational objectives, successfully creating and reviewing travel authorizations and vouchers.


Education & Credentials


    B.A. in Organizational Leadership, FRESNO PACIFIC UNIVERSITY Visalia, CA (Expected: Dec 2016)


    Various commendations for consistent devotion to duty

    Citations for providing excellent customer service and administrative support

    Letters of Appreciation for exceptional assistance in organizing successful volunteer functions and events.

    Commendations for outstanding operational readiness of the corporate mail room

Professional Affiliations

    Member/Volunteer: Various Civic Organizations


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