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Administration (HR /Office)
Self-assured and results-driven professional with more than 7 years providing high-performance customer service, event management, and administrative/clerical support to executives in the military, non-destructive testing labs, and heavy automotive service industries.
- Exhibited strong dedication to process efficiencies in providing personnel and office administration solutions, ensuring compliance with organizational policies and regulatory requirements, and steering workflow analysis and staff performance improvement initiatives.
- Effectively multitasked and prioritized projects/workflows that maximized productive use of time and limited resources in achieving performance goals and expected outcomes.
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Effective people management that bring workforce diversity into a team advantage for achieving shared commitments
Customer Service Management
Office & Staff Administration
Confidential Records & Document Management
Relationship Management (Management, Stakeholders, Suppliers & the Public)
Business Travel Arrangements
Workforce Diversity Management
Policies & Regulatory Compliance
Staff Supervision & Training
Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Internet: Email/Webmail, Web Research, & Social Networking
Provide administrative support, processing reports and information requests, preparing, receiving, and sending correspondences, receiving visitors, filing and organizing documents, and managing customer accounts in accordance with office procedures and service quality standards.
Prepare invoices, memos, letters, financial statements, and presentations using appropriate applications.
Interact with customers, employees, and supplier to address questions and complaints, explain product information, and process orders.
Managed inventory and basic bookkeeping, operating office machines, voice mail systems, and personal computers.
Served as a front line manager ensuring daily operations were successfully accomplished, addressing complaints and issues in a timely manner, while providing administrative and clerical support to management and staff.
Met 100% of organizational objectives, applying for and receiving visas and country clearances required.
Successfully resolved crisis situations on time, building relationships with culturally diverse workforce.
Maintained office hygiene and aesthetics, while properly organizing and archiving office files and documents for quick retrieval when needed.
Successfully organized 2 regional conferences, coordinating all lodgings, rentals, and logistical support for 28 employees from various parts of Africa to one location, ensuing 100% operational readiness.
Assisted in daily operational tasks, providing administrative support that included processing staff travel authorizations and service vouchers, correspondence, and postal work, organizing files, binders, and notebooks,
Performed logistics coordination in successfully staging corporate and workplace social events and commemorations.
Met 100% of organizational objectives, successfully creating and reviewing travel authorizations and vouchers.
Education & Credentials
B.A. in Organizational Leadership, FRESNO PACIFIC UNIVERSITY Visalia, CA (Expected: Dec 2016)
Various commendations for consistent devotion to duty
Citations for providing excellent customer service and administrative support
Letters of Appreciation for exceptional assistance in organizing successful volunteer functions and events.
Commendations for outstanding operational readiness of the corporate mail room
Member/Volunteer: Various Civic Organizations
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