Certified Human Resources Manager eager to contribute strong academic foundation and hands-on experience to a progressive organization.

• Optimized business performance by effectively training, developing and directing a top-performing team committed to delivering world-class customer service.
• Skilled in overseeing daily office operations, completing administrative tasks on time within fast paced environments and successfully managing vendor relationships.
• Contributed extensively to multiple graduate level projects focusing on various topics, including viability of fruit based beverages in institutions and recruiting insurance advisors.

Rugged Computing Inc., Anaheim, CA 2015-Present

Sales Administrative Associate

• Successfully streamline existing office processes, including supply management, purchase order creation and generation of detailed sales reports.
• Provide key administrative support, with associated responsibilities including call management, inquiry resolution and scheduling.
• Demonstrate strong interpersonal skills while interacting with multiple departments and clients.

Pantaloon Retail India Ltd, Big Bazaar, New Delhi, India 2007-2009

Senior Executive (Department Manager)

• Resourcefully tracked vendor interactions by developing a detailed database; personally selected vendors and managed all account details.
• Provided top notch customer service to ensure overall satisfaction.
• Developed and implemented highly effective training initiatives to boost employee performance.
• Maintained quality control throughout all operations by auditing and processing standard operating procedures (SOPs).
• Spearheaded process improvement initiatives, resulting in a 35% increase in projected sales.

Certificate in Human Resources Management, California State University, Fullerton, CA; 2015

Fundamental of HRM, Keeping Quality Employees, Employee relationships, Compensation, Benefits & Reward System, Employment Laws.

MBA, Major-Marketing, Minor-H.R. NIILM Centre for Management Studies, New Delhi, India; 2007

Coursework Completed in: Human Resource Management, Training & Development, Production & Operations Management, Information System, Corporate Social responsibility, Marketing Management, Strategic HRM, TQM, Enterprise Resource Management and Business Data Mining.

Bachelor in Business Administration, Institute of Technology & Science, C.C.S University, India; 2002-2005

Industrial & Labor legislation, Business Management, Organization Structure & Design, Market

Research, Laws, Industrial Relations & Psychology, Human Resource Management, Organization Behavior, Business Communication and Statistics.