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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile


Key Contributor and Effective Leader with several years of experience in technical support and customer service roles in fast-paced and high-stress environments within a variety of industries. Experienced in devising unique solutions to technical issues, fostering positive relationships with end-users, and overseeing software implementations/updates. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.


Key Competencies


       Technical Support

       Software Implementation

       Project Management

       Customer Service


       Technical Research

       Database Administration

       System Configuration

       Remote Desktop


       Attention to Detail

       Complex Problem Solving

       Process Improvement

       Network Administration


Education /Certifications


BBA, Management Information Systems, Georgia College & State University

Comp TIA License (3XC12SQJNHREQW17), Network +


Professional Experience

Milner Documents, Norcross, GA July 2014-Present

Software Support & Installations

  Direct day-to-day technical operations within a fast-paced environment which includes installing and maintaining network software, completing remote desktop installation meetings, and devising unique solutions to complex technical issues

  Maintain a keen knowledge of both hardware and software systems, install printers on behalf of clients, and supervise teams of technical contractors during large-scale installations

  Monitor/manage inventory levels, oversee drop ships for out of territory purchases, train/coach both Tier 1 and Tier 2 Helpdesk Technicians, and foster a positive working environment


NTG Freight & OTR Capital, Roswell, GA April 2014-June 2014

Internal Helpdesk

  Utilized superior communication and technical acumen in order to provide support to over 200 end-users throughout 9 states which required experience with Microsoft Exchange and network systems

  Created user accounts and distribution lists, managed product licenses, configured both call routing and VoIP system, and installed hardware systems (printers, scanners, monitors)

  Successfully organized workstation cabling, wired ports, and network closet cables in addition to maintaining large scale file servers, printers, and NAS systems


Cast-On Cottage, Roswell, GA August 2013-March 2014

Technical Contractor

  Played a lead role in the implementation of the organization s e-commerce website which required working closely with third-part vendors, resolving technical issues, and training Store Owners

  Successfully managed a legacy database which held multiple product types, resized/formatted over 1,800 product photos for the website, and managed website content

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support roles within a variety of industries with significant experience in overseeing system implementations, troubleshooting technical software/hardware issues, and providing training to end-users. In addition, I have a keen ability to foster positive rapport with clients, vendors, co-workers, and members of management.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive ability to lead large-scale projects and a stellar educational background which includes a BBA in Management Information Systems.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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