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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● Cxxx-xxx-xxxx ●

Eager to contribute excellent administrative strengths, leadership talents, and a degree in Management toward supporting a dynamic organization in optimizing bottom-line performance.




         Bilingual (English & Spanish) professional offering unparalleled versatility from a diverse background in manufacturing operations, retail sales, customer service, cash management, corrections/law enforcement, physical security, and personnel training.

         Able to plan, analyze, and develop a practical and strategic approach to achieving organizational goals.

         Consistently exhibit impressive integrity, adaptability, decisiveness, and business acumen.

         Possess strong training, team-building and supervisory talents; adept at delegating assignments, promoting team unity, enforcing quality assurance, and motivating personnel to display productivity excellence.

         Proven capabilities in critical thinking, report writing, risk management, and continuous improvement.

         Considerable expertise in planning, organizing and managing workflow to optimize efficiency.


Professional Experience


Toys R Us, El Paso, TX, 2015 to Present

Customer Service Representative and Cash Office Control

         Merge diplomacy, tact, and active listening skills to assess customer issues and provide satisfactory solutions.

         Effectively govern cash contents within store by calculating daily sales revenues, comparing cash content against printed records, preparing deposit slips, and resetting tills using cash management computer system.

         Thoroughly count and verify funds in safe and prepare for pick-up by armored vehicle.

         Directly support financial decision-making tasks by management by performing data entry and generating statistical reports.


Defense Commissary Agency, Elgin AFB, FL, 2013 to 2015

Store Checker

         Oversaw daily funds received and prepared cash register trays for sales store checkers.

         Proficiently verified sales receipts and money collected to accurately balance register trays.


Walmart, St. Robert, MO, 2012 to 2013


         Provided exceptional levels of customer service in facilitating sales transactions and maintaining a tidy, well-organized, and fully-stocked register area.

         Balanced cash drawer and receipts and investigated discrepancies to successfully reduce shortages within store.

         Exhibited a collaborative work ethic by assisting in other areas of store including stocking shelves and arranging visually-compelling merchandise displays.


Missouri Department of Corrections, Jefferson City, MO, 2010 to 2011

Corrections Officer I

         Supervised all inmate activities spanning medication administration, meal distribution and transportation, while constantly focusing on optimizing the health, safety, and well-being of facility population of 288 offenders.





Yyyyyy x. yyyyyy Page 2 of 2


Professional Experience continued


         Performed crisis intervention, de-escalated situations when necessary, and assuaged disruptive behavior to maintain utmost safety of staff, visitors, and inmates.

         Issued visitor passes to volunteers entering facility, maintained visitors log, inspected packages for contraband, and confiscated questionable items in accordance with policy and procedures.


US Army, Fort Riley, KS, 2007 to 2010

Decontamination Specialist

         Expertly administered Chemical, Biological, Radiological and Nuclear (CBRN) protective measures including reconnaissance systems, biological agent detection systems, obscurant systems, CBRN decontamination systems, and other related hazard detection and warning systems.

         Assumed full accountability for CBRN equipment valued at $45K resulting in zero losses during tenure.

         Delivered comprehensive training in proper use and maintenance of CBRN equipment and procedures to military and civilian personnel first responders.

         Instructed, supervised, motivated, and regularly evaluated team of five direct reports.

         Patrolled and guarded assigned posts to defend and secure restricted areas; conducted vehicle searches for contraband and/or weapons and checked identification to verify identity of visitors entering and exiting facility.


Sealy Mattress Corp., Green Island, NY, 2003 to 2007


         Demonstrated strict attention to accuracy, workplace safety, and product quality in operating machinery, tools, and equipment for labeling mattress materials and stitching designs on mattress covers.


Albany Crowne Plaza, Albany, NY, 2001 to 2003


         Performed the complete spectrum of housekeeping operations with an emphasis in cleaning guest rooms and delivering superior customer service to optimize guest comfort, satisfaction, personal safety, and referral business.

         Reviewed daily documentation for room status as well as guest check-ins and check-outs, and reported maintenance and security issues to management for prompt resolution.

         Restocked linens, toiletries, and other consumables for each assigned room and floor.

American Tissue Corp., Waterford, NY, 2000 to 2003

Machine Operator

         Set up and operated tissue-fabricating machines, conducted regular inspections of product to ensure adherence to quality parameters, and prepared final products for shipping.

         Meticulously calibrated equipment to regulate pressure, speed and blade angle, and adjusted diagonal and tension rollers according to type of paper being processed.


Cosmetic Essence Inc., Ridgefield, NJ, 1999


         Leveraged sound leadership abilities to delegate tasks to team members in assembling and packaging specialty make-up products; provided direction, supervision, and motivation to consistently attain production goals.

         Strategically coordinated workflow between multiple stations to optimize efficiency.




Business of Science in Management, University of Phoenix, Tempe, AZ, 2015

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