Dedicated and accomplished Strategic Leader with 17+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in developing innovative operations strategies/initiatives. Equipped with an ability to oversee human resources logistics, building efficient internal teams, and handling escalated customer service situations. Offer solid supervisory abilities with experience in leading large-scale operational projects, training new staff members, and monitoring the effectiveness of current operational strategies.  

Operations Management Team Leadership Training/Coaching Human Resources Best Practices

Project Management Building Effective Teams Decision Making/Planning Microsoft Office Suite

Client Retention/Loyalty Policy Development Performance Management Change Management

  Direct day to day operations within a retail store environment with a concentration on increasing productivity and operational efficiency

  Design and implement innovative store strategies, supervise internal team members, provide comprehensive training, and handle employee relations issues

  Successfully diffuse escalated customer service issues which requires superior communication abilities in addition to consistently monitoring customer service metrics

  Instrumental in leading 2 pharmacy merges which occurred in both 2011 and 2015 and required a high level of organization and attention to detail

  Create staff schedules to ensure appropriate coverage levels, led merchandising/inventory functions, and analyzed current trends within the industry

  Achievements Include: DECA Leader 2013, Certified GROW Leader, District Champion for Community Service 2016, Area Champion for Community Service 2016, Certificate of Recognition from the Mexican Consulate 2015

  Additional roles with Walgreens include: Assistant Manager (2003-2005), Head Photo Specialist (2001-2003), and Cashier (2000-2001)