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Yyyyyy x. yyyyyy

1300 Pennsylvania Avenue, #103 Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Hospitality & Tourism Operations Food & Beverage Management Team Building Training / Development

Guest Relations Customer Service Needs Analysis / Assessment Quality-Driven Services Conxxxxxxict Resolution

Strategic Analysis / Planning Budget Control / Management Profit / Loss Trends Tracking Regulatory Compliance

New Business Development Sales Marketing Advertising Public Relations Communications Campaign Management


  • Top Performer who boasts a record of exemplary career results, and who makes sound decisions to rexxxxxxect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
  • Visionary Professional with commendable accomplishments across high-attendance events throughout the U.S., and who rises above challenges to increase revenue, streamline processes, improve efficiency, and drive winning outcomes.
  • Bilingual Communicator (Spanish / English) who builds synergistic relationships with executives, decision-makers, stakeholders, Boards of Directors, vendors, cross-functional teams, volunteers, and the community; who excels in both autonomous and collaborative work environments; and who leads valuable staff by example and with integrity.
  • Ambitious Self-Starter who has lived and worked in major cities of New York, Boston, London, San Francisco, and Miami, and is eagerly seeking to contribute to a team s mission with ongoing travel as required to attain objectives.


Professional Synopsis


Xxxxxx Gay Pride, Inc., Xxxxxx, XXXXXX 2012 2015


Executive Director

  Capitalized on the opportunity to lead forward-thinking annual operations of this high-attendance South Xxxxxx event, including assuring origination of long-range strategies to achieve mission while managing a $500,000 budget.

  Designed and implemented program, organizational, and financial plans in collaboration with Board of Directors and staff, and worked to carry out plans and policies from the board which was instrumental in driving key success.

  Expertly ensured compliance with federal, state, and local regulations while managing all official records / documents.

  Promoted active participation by volunteers in all areas of the organizations work to meet or exceed objectives.


  Actively increased revenue streams by 23%.

  Expanded the 1-day event to 3 high-attendance days.

  Increased participation from 25,000 to 120,000+ during tenure.

  Successfully doubled the parade participation and maximum to 2,500.

  Personally secured the reputation as being the largest LGBT outdoor event in South Xxxxxx.


SOBE Miami, LLC The Palace, Xxxxxx, XXXXXX 2009 2011


General Manager

  Strategically steered design, development, and management of food and beverage operations using top recipes, procedures, and systems to ensure optimal standards in quality food, safety, service, and facility maintenance.

  Led strategic planning for major holidays on the beach with a $3-million annual budget, including designing and developing high-attendance special events during major holidays focused on valuable community-wide charities.

  Efficiently adhered to standards of local, state, and federal laws for five departments totaling 50 internal guests.

  • Collaborated with teams to actively strengthen relationships in city government, including among Special Events Department, Police Department, Commissioners, and Code Compliance, as well as local charities and businesses.


  Developed and produced highly popular 12th Street events during major holidays.

  Increased revenue by 30% and successfully improved overall organizational profit margins.

  Upgraded services within a 92-seat facility to guarantee an enhanced reputation and return guests.

  Optimized revenue and costs by creating and implementing new systems, sales, and marketing campaigns.


Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Career Education Corporation, Inc., San Francisco, CA 2005 2008


Instructor Food & Beverage Manager California Culinary Academy

  Utilized broad scope of industry knowledge toward coordinating and leading worker training programs in Front of House, Bar Area, and Aloha system, including establishing standards for personnel performance and customer service.

  Expertly assessed staffing needs, recruited staff, and evaluated team performance in dining and lodging facilities.

  Performed host and guest service duties, including scheduling facilities and / or catering services for events (e.g. banquets, receptions), as well as negotiating details of arrangements with clients and ensuring needs were met.


  Successfully monitored budgets and payroll records, and reviewed financials.

  Proactively investigated and resolved complaints regarding food quality and service.

  Continually met compliance standards in liquor regulations regarding employee and patron activities.


Guckenheiner, Inc., South San Francisco, CA 2004 2005


Assistant Manager Food Service

  Maximized bottom-line performance by consistently providing quality-focused, cost-effective food service operations, including preparing and monitoring unit operating budgets in alignment with companywide objectives.

  Recruited, trained, mentored, and managed a solutions-generating team of employees in accordance with corporate; client; and federal, state, and local regulations while planning and prioritizing workxxxxxxow for 25+ staff.

  Continually ensured sanitary and safe operations per regulations, including HACCP guidelines to prevent illness.


  Led successful implementation of operational improvements to meet the needs of clients and customers.

  Successfully developed corporate employee training / development programs to boost staff productivity.

  Established communication channels with customers and client management for an optimal feedback system.


Self-Employed, San Francisco, CA 1998 2003


Independent Event Producer (Contract)

  Spearheaded results-generating design and production of 75 events, including fundraising for non-profit organizations, public and private parties, and travel conferences, as well as leading critical logistics coordination efforts.

  Demonstrated sharp analytical abilities toward cost-effectively developing and managing budgets, negotiating vendor terms, and coordinating wide-ranging services, as well as creating valuable marketing plans to boost results.


  Successfully increased comprehensive attendance at diverse area events.

  Designed and developed creative invitations to optimize key communications.

  Conceptualized unique advertising campaigns aimed at reaching specific audiences.


Producer s Assistant AIDS Walk & Dance Miller & Zeichik, New York, NY 1996 1997

Logistics Associate Director AIDS Bike-A-Thon Pallotta & Associates, New York, NY 1994 1996




Associate s Degree in Hospitality & Restaurant Management (Le Cordon Bleu) California Culinary Academy


Community Service


International Board Member, GLISA (Since 2014) Human Rights Committee Member, City of Xxxxxx (Since 2014)

Founder Co-Chairman, World OutGames Miami (Since 2012); Raised $750,000+ in private, corporate, and government funding; led global marketing with 10+ million in impressions (e.g. print, social media, public relations releases and activations).


Excellent Professional References Provided Upon Request Additional Community Service Roles Provided Upon Request

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