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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000




Profile of Qualifications


  • Over 15 years of experience ensuring quality while increasing efficiency within fast paced environments.
  • Dynamic interpersonal, leadership and organizational abilities.
  • Strong analytic problem-solving skills with a proven track record for meeting time lines and exceeding expectations.
  • Possesses an in-depth knowledge of health insurance and claims processing.


Key Areas of Expertise


  Interpersonal Communication

  Customer Service


   Quality Assurance

  Attention to Detail

  Organizational Management


Professional Synopsis


Wal-Mart, Charlotte, NC 2007-Present

Modular Specialist

  • Received multiple merit based promotions, from stocking position to Customer Service Manager and to Modular Specialist.
  • Demonstrate excellent communication and team building skills while collaborating with Sales Associates, merchandising staff members and Directors to successfully complete daily tasks.
  • Leverage strong organizational skills while planning displays and coordinating merchandising equipment.

Customer Service Manager

  • Provided top notch customer service, focusing heavily on ensuring overall satisfaction.
  • Utilized strong leadership abilities to provide guidance to cashiers, oversee performance and complete scheduling tasks.

Stocker, Grocery Department

         Successfully assisted customers with inquiries, stocked shelves and unloaded trucks.


Lash Group (Chase Staffing), Charlotte, NC 2006-2007

Benefit Verification Specialist

         Conducted in depth research of health insurance plans to ensure patient eligibility for infusion therapy.

         Thoroughly reviewed medical billing and diagnosis codes.


LabCorp, Charlotte, NC 2005-2006

Client Services Support Representative

  • Fulfilled key administrative support position, with responsibilities including researching discrepancies involving lab work, drug testing and pathology.
  • Exemplified excellent communication skills while interfacing with branches and resolving client inquiries.


SprintPCS, Charlotte, NC 2002-2004

Client Service Specialist

  • Utilized strong communication skills, coupled with company knowledge, to promote services and products while providing excellent customer support.


Cigna Healthcare, Charlotte, NC 1997-2002

Customer Service Associate

  • Demonstrated strong communication skills while resolving inquiries regarding insurance plans, educating members on benefits and providing customer service.
  • Conducted research and thoroughly reviewed claims information to verify eligibility and accuracy.




Coursework Completed, Queens College, Charlotte, NC; 2010-2011

Coursework Completed, Gaston College, Dallas, NC; 2009

Psychology/Political Science Coursework Completed, UNC Wilmington, Wilmington, NC; 1991-1994

High School Diploma, East Gaston High School, Mt Holly, North Carolina; 1991

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