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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Administrative and Customer Service Professional with a background in leading daily operations within a variety of industries. Experienced in supervising cross-functional teams, implementing strategies focused on improving efficiency, handling financial operations, and diffusing escalated customer service situations. Equipped with a profound ability to improve organizational productivity in addition to maintaining strong communication with co-workers, clients, and members of management. Current Secret Security Clearance.
Key Competencies
|
Administrative Support Customer Service Vendor Management Team Leadership |
Property Management Staff Management Oral/Written Communication Certified Pool/Spa Operator |
Project Management Attention to Detail Complex Problem Solving Process Improvement |
Education
Master s of Public Policy, Focus in Public Administration
Liberty University Lynchburg, VA (Currently Attending)
Bachelor of Arts, Political Science
North Carolina Central University, Durham, NC (2013)
Professional Experience
The Hammocks on Bald Head Island, Bald Head Island, NC March 2015-Present
Owner Services Coordinator
Direct day to day administrative logistics within a fast-paced environment which included overseeing 25 individual units and maintaining relationships with approximately 300 Property Owners
Review escalated customer service situations and devise appropriate solutions, maintain relationships with third-party contractors, and review/update business contracts
Utilize superior communication and interpersonal abilities in order to correspond with others via email on a daily basis, assist with contractor billing, and manage organizational inventory
South Carolina Army National Guard, Manning, SC May 2010-Present
Distribution Platoon Leader (Part-Time)
Supervise a team of approximately 45 Soldiers within a high-stress environment which requires providing individualized training/coaching in addition to handling personnel and/or disciplinary situations
Maintain individual accountability for military equipment valued at over $2 million and led logistics related to the allocation of fuel, ammunition, rations, and combat specific supplies
Sykes Enterprises/Alpine Access, Fayetteville, NC February 2014-March 2015
Customer Services Representative
Coordinated customer service and administrative support logistics within an inbound call center environment which include identifying customer needs and determining appropriate solutions
Provided support to customers on behalf of various organizations such as USAA and AT&T which required ensuring standard operating procedures were consistently followed
Additional Professional Experience Includes: Assistant Manager, Lynn s Hallmark, 2013
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