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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and hard-working Administrative and Customer Service Professional with a background in leading daily operations within a variety of industries. Experienced in supervising cross-functional teams, implementing strategies focused on improving efficiency, handling financial operations, and diffusing escalated customer service situations. Equipped with a profound ability to improve organizational productivity in addition to maintaining strong communication with co-workers, clients, and members of management. Current Secret Security Clearance.


Key Competencies


         Administrative Support

         Customer Service

         Vendor Management

         Team Leadership


         Property Management

         Staff Management

         Oral/Written Communication

         Certified Pool/Spa Operator


         Project Management

         Attention to Detail

         Complex Problem Solving

         Process Improvement



Master s of Public Policy, Focus in Public Administration

Liberty University Lynchburg, VA (Currently Attending)


Bachelor of Arts, Political Science

North Carolina Central University, Durham, NC (2013)


Professional Experience

The Hammocks on Bald Head Island, Bald Head Island, NC March 2015-Present

Owner Services Coordinator

  Direct day to day administrative logistics within a fast-paced environment which included overseeing 25 individual units and maintaining relationships with approximately 300 Property Owners

  Review escalated customer service situations and devise appropriate solutions, maintain relationships with third-party contractors, and review/update business contracts

  Utilize superior communication and interpersonal abilities in order to correspond with others via email on a daily basis, assist with contractor billing, and manage organizational inventory


South Carolina Army National Guard, Manning, SC May 2010-Present

Distribution Platoon Leader (Part-Time)

  Supervise a team of approximately 45 Soldiers within a high-stress environment which requires providing individualized training/coaching in addition to handling personnel and/or disciplinary situations

  Maintain individual accountability for military equipment valued at over $2 million and led logistics related to the allocation of fuel, ammunition, rations, and combat specific supplies


Sykes Enterprises/Alpine Access, Fayetteville, NC February 2014-March 2015

Customer Services Representative

  Coordinated customer service and administrative support logistics within an inbound call center environment which include identifying customer needs and determining appropriate solutions

  Provided support to customers on behalf of various organizations such as USAA and AT&T which required ensuring standard operating procedures were consistently followed

Additional Professional Experience Includes: Assistant Manager, Lynn s Hallmark, 2013

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