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Yyyyyy x. yyyyyy
9520 Chamberlain St. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com
Social Worker
Service Delivery | Care Provision | Case Management | Communication | Relationship Building
Documentation & Reporting | Leadership | Collaborative Problem Solving | Word Processing
Spreadsheets | Flowcharts | Xxxxxxcrosoft Office | Arrow | Onbase | MH Win
Empathetic, dedicated and client-focused Adult Protective Services professional with more than 10 years of experience in delivering high-quality care and support to clients dealing with social exclusion and other life concerns. Comxxxxxxtted to the delivery of quality social care with a focus on working with older adult populations. Adept in responding swiftly and comprehensively to reports of elderly abuse and neglect. Casework settings include in acute hospital environments, community wards, nursing homes, rehabilitation units, workplaces and client homes. Well-versed in serving within both the public and private sectors and can readily adapt to any working scenario. Able to leverage initiative to work independently and in teams to make important decisions and judge benefits on behalf of clients. Seeking a Support Coordinator or sixxxxxxlarly-focused role that will allow for care delivery to vulnerable adult populations.
Experience
Community Living Services
Rights Advocate 2016-PRESENT
Help individuals supported by CLS and their faxxxxxxlies to navigate the Recipient Rights system
Review and report all deaths to Detroit Xxxxxx Mental Health Authority, as well as to the Quality Management Department for the Office of Recipient Rights
Screen all unusual incident reports, Recipient Rights Complaints, Critical and Sentinel Events, as well as reported health and safety concerns as they arose
Liaise with personal supports, the Service Department and the Faxxxxxxly Services Department to safeguard important measures are in place
Take action as an event occurs to try and prevent recurrences
Dollar General
Sales Associate 2016
Welcomed customers and directed them to their desired locations within the store
Shared product expertise with customers by detailing the features and benefits of each product
Fielded return requests and customer concerns complaints with grace and timeliness
Collaborated with fellow Associates to achieve the sales plan store-wide; also aimed to reach or surpass all individual sales goals
Worked diligently to regard peer colleagues, customers and vendors with a level of courtesy beyond their expectations
Handled all register transactions with precision and attention to detail
Made certain that the store stayed neat, sanitary and organized during each business day shift
Received and displayed product shipments in a manner that customers found enticing and inviting
Maintained working knowledge of current promotional items, as well as correct pricing for each
Heartlands Hospital
Senior Social Worker and Practice Educator 2004-2015
Served the vulnerable and older adult populations in an ongoing effort to assess their risks and needs
Garnered support to elixxxxxxnate identified risks
Carefully monitored and reviewed the support plan to ensure delivery of proper care
Chaired both Best Interest Meetings and Safeguarding Meetings during tenure in role
Yyyyyy x. yyyyyy
Continued
Senior Social Worker and Practice Educator Continued
Served as part of the team s monthly duty rotation; worked around the clock to safeguard vulnerable adults during these periods
Also worked as a Practice Educator
o Provided daily support and guidance to social work students in learning how to manage their daily practices
o Consistently provided supervision to students in order to enhance their learning and development in studying to become a Social Worker
Grosvenor Home Care Agency
Support Worker 2001-2004
Worked within a severely disabled client population including those that demonstrated challenging behaviors
Adxxxxxxnistered medications, performed skin inspections and ensured that clients nursed in bed were turned per provided guidelines and articulated needs
Helped clients in tending to their respective feeding and toileting needs as well
Supported each client holistically to ensure maintenance of important personal care standards
Serviced companies across Birxxxxxxngham e.g. Scope, BUPA and others
St. Giles Nursing Home
Caregiver 1999-2001
Supported elderly residential clients with personal care tasks, e.g. washing, dressing and toileting
Prepared meals to maintain clients nutritional needs with accuracy and care
Provided clients with their prescribed medications and guaranteed each was up to date
Recorded clients daily activities to ensure proper documentation
Correctly followed clients care plans; made changes or voiced concerns during staff handover processes
Education
Course, Enabling Others- Supervision and Assessment Skills for the Workplace, Birxxxxxxngham University
Bachelor of Science with Honors, Second Class Division 1-Social Work, University of Central England
Professional Development
BTEC National Vocational Qualification, Level 4-Health and Social Care Adults
BTEC National Vocational Qualification, Levels 2 and 3-Health and Social Care
CACHE Pass, Understanding How to Set Up a Home-Based Childcare Service
Honors
Honoree, Practice Educators Teaching Award, Birxxxxxxngham University, 2014
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