- xxxxxx Millbank Rd. Ÿ Xxxxxx, VA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my recent baccalaureate degree in Political Science and more than 3 years providing operations management/leadership support and customer service in a university mailroom, and facilities maintenance in a state park, all while completing my baccalaureate degree. I have recently worked with the Christopher Newport University Residential Mailroom as a Student Mailroom Clerk, following a tenure at Westmoreland State Park as a Ranger. For more details, please take a moment to go through my resum .

In leveraging my growing experience in meeting real-world leadership and customer service challenges, I also bring to the table my personal strengths that include a passion for achieving group missions and objectives through sustainable, highly focused, and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the people I work with, so vital in maintaining a solid reputation in the markets, while creating a collaborative work engagement with colleagues in attaining shared commitments.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.

Sincerely,

JOSEPH DURLING

Attachment: Resum

- xxxxxx Millbank Rd. Ÿ Xxxxxx, VA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Child Protective Services Investigator Immigration Services Officer Business Intelligence Analyst (Entry Level)

Qualifications Profile

    Dynamic and results-driven recent graduate with more than 3 years providing operations management/leadership support and customer service in a university mailroom, and facilities maintenance in a stake park, while completing a baccalaureate degree in Political Science.

-    Strong passion in providing efficiency-focused processes that deliver expected outcomes while containing costs.

-    Disciplined and eager to leverage learned knowledge and skills in the academe for practical application in real-world situations in social service, business management, and government service with focus on international relations.

    Detail-oriented, analytical and methodical with critical thinking to address work issues with or without supervision.

    Effective people management and interpersonal communication skills that transform workforce diversity into a unified team in achieving objectives and shared commitments.

Key Expertise

    Operations Planning Support

    High-volume Operations Management

    Office and Field Maintenance Administration

    Customer Service

    Process/Workflow Improvement

    Project Management Support

    Investigative Research

    Relationship Management (Students, Customers, Stakeholders, Vendors, & Government)

Administration

    Community Outreach Administration

    Safety Operations Administration

    Staff Performance Appraisal

    Office & Staff Administration

    Records & Document Management

    Multilingual in English, Arabic & Chinese

Technical

    Heavy Equipment Operations (Tractors & backhoes)

    Productivity Tools: MS Office

    Internet: Email/Webmail

    Apps: Proprietary Mailroom System

Professional Experience

Christopher Newport University Residential Mailroom Ÿ Newport News, VA

    Provided detailed and effective customer service and operations support in the delivery of registered mail to concerned parties in the campus, working within the mail system to expedite distribution of incoming mails, and developing the training manual for mailroom operations.

    Coordinated with mail service providers to ensure complete and time transfer of mail to the school mailroom.

    Conducted daily inventory reports that enable management to develop strategies and arrive at operational decisions that improve service and reduce liabilities from delayed receipt of important messages.

    Assisted resident students with accessing their mail and parcel deliveries in designated locations.

Westmoreland State Park Ÿ Westmoreland County, VA

    Harnessed self-discipline and respect for duly designated authority in following directives on time and cost-effectively while ensuring compliance with safety and performance standards.

    Oversaw in-house and 3^rd party major maintenance work on State Park facilities, conducting routing inspections of associated equipment and grounds and reporting areas that required immediate attention or remediation.

    Operated heavy machinery such as tractors and backhoes in maintaining park grounds and trails, conducting general maintenance routine on fences, vehicles, and buildings.

Others

Education & Credentials

    CHRISTOPHER NEWPORT UNIVERSITY Ÿ Newport News, VA (2016)

B.A. in Political Science, Minor in U.S. National Security Studies, Leadership Studies,

Middle Eastern, and North African Studies

Professional Training & Certifications

    Boat Crew Certification (USCGA)

Award/Recognition

    Student Leadership Award, for outstanding work at the University Mailroom

Professional Affiliations

    Member/Training Officer: Coast Guard Auxiliary (USCGA)

    Member: Circle K International Service Organization (2015 Present)