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Versatile, results-oriented Strategic Leader with 10+ years of experience in customer support and leadership roles within a variety of industries. Advanced experience in leading daily administrative operations along with steadfast listening skills which provide a valuable asset/tool to internal teams and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Operations Management Workflow/Process Improvement Wine Pairing/Tasting

Attention to Detail Schedule Management Complex Problem Solving Strategy Implementation

Cost Reduction Inventory Management Food/Beverage Industry Microsoft Office Suite

• Direct day to day customer service and administrative operations within a fast-paced food service environment with a focus on increasing customer satisfaction levels
• As a Sommelier, demonstrate an expert level knowledge of the wine industry, major producers, and appropriate wine pairing with specific foods
• Identify customers needs and make appropriate recommendations, process customer transactions, and diffuse escalated customer service situations
• Recognized as one of 3 Opening Shift Leaders within the organization which requires supervising team members and has resulted in increasing sales by 15%

• Coordinated customer service logistics within the organization which centered on providing an exceptional dining experience to customers
• Maintained a detailed knowledge of menu offerings, kept up to date on current promotions, and ensured standard operating procedures were followed

• Oversaw bar operations within a food service environment which included supervising bar staff members, managing inventory, and training new staff members
• Ensured the organization was in compliance with food/beverage safety standards, provided exceptional service to customers, and assisted with special projects/promotions

Additional Professional Experience Includes: Bartender, Buffalo Wild Wings (2010-2011), Sales Associate, 24 Hour Fitness (2011), and Sales Manager, LA Fitness (2009-2010)

Associate of Arts, Riverside Community College, Riverside, CA

WSET Certified, Court of Master Sommelier

Real Estate Principles Certificate, Broward College, Davie, FL

Real Estate Salesperson License, Kaplan College